年収 最大900万◎|服装自由◎|完全週休二日制◎
企業情報
Visaプリペイドカードやクレジットカードなど、個人向けの決済・資産形成サービスを開発・提供する日系Fintech企業。ソフトウェアを通じて金融を日常生活に溶け込ませ、誰もが気軽に金融サービスへアクセスできる社会の実現を目指し、サービスを展開中。近年は金融機関との連携などを通じて事業を拡大し、キャッシュレス・デジタル金融領域で成長を続けている、注目の企業です。
職務内容
業務フローの見直し・改善:業務全体を俯瞰し、業務量が増えても安定して運用できる仕組みを構築
新業務プロセスの立ち上げ:新サービスや新施策の運用の設計・開始・改善
外部パートナーの活用・管理:派遣社員/BPO/外部リソースの選定・導入・マネジメント
イレギュラー対応の仕組み化:属人化している判断や対応の整理とルール・マニュアル・ナレッジへの変換
プロダクト・サービス改善へのフィードバック:運用上の課題をプロダクトマネージャーやエンジニアと連携し、システムや仕様の改善に反映
理想の人材
【応募資格】
日本語:ネイティブレベル
CS または オペレーション領域での業務設計・業務改善の主導経験(3年以上)
外部リソース(派遣/業務委託/BPO)の導入・管理の経験
不確実性のある状況で「仮運用」を設計し、改善を回してきた経験
複雑な事象を構造化し、他部署(PdM・エンジニア・法務など)と合意形成ができる言語化能力
【歓迎要件】
自社サービスを持つ企業のCS、カスタマーサポート、オペレーション担当等のご経験をお持ちの方
BPOベンダーやコンタクトセンターにおける運用管理、業務改善経験者
条件・待遇
雇用形態:正社員
勤務形態:基本フルリモート(月一出社あり)
勤務時間:フレックスタイム制(コア:11:00〜15:00)
勤務地:東京都内
給与:700〜900万円(経験・スキルに応じて決定)
【このポジションの魅力】
【月一出社】 × 【フレックス制】 = ワークライフバランス◎
【完全週休二日制◎】
スタッフレベルで年収最大【900万】
【服装自由◎】
Contact: 伊藤さくら
Quote job ref: JN
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