Operations Analyst

1ヶ月前


Tokyo Salesforce ¥3,000,000 - ¥6,000,000 per year

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.


Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforceをご利用のお客様を成功に導くサクセスプラン(Success Plan)は、お客様のニーズにあわせた3種類のプランをご用意し、リソース、ガイダンス、技術サポートを提供します。そのサクセスプランのオペレーションに責任を持ち、サービスデリバリーチームがお客様の成功を促進できるよう、重要な役割を果たすのがカスタマーサクセスのオペレーションズチームです。

本ポジションは、カスタマーサクセスおよびテクニカルサポートのKGI/KPIおよびストラテジックイニシアチブに関わる組織横断的なオペレーションの実行支援と、Salesforceの製品及びプラットフォームのライフサイクルの変化に伴うカスタマーサクセスのオペレーションを推進します。他部門やグローバル本社のメンバーも含めた関係者と密接に連携し、最良の顧客体験と効率的なオペレーションを追求します。

以下に、その役割の詳細な内訳を説明します。

主要な責任


プログラムマネジメント:
プログラムの組織インパクトをデータの側面で支え、改善サイクルを実行・管理


プロジェクトマネジメント:
PM/PMOの立場でサービス/オペレーション強化プロジェクトをリード(グローバル施策含む)


チェンジマネジメント:
各部門のステークホルダと連携し、各種プログラムによる変革をデリバリーチームへの早期に適応


プロセス改善:
既存の在り方にとらわれず、業務オペレーション最適化のための機会を特定


パフォーマンス監視と分析:
主要なパフォーマンス指標の追跡、オペレーションデータの分析、インサイトからの課題設定

必須スキル


マネジメント経験:
プロジェクトまたはプログラムマネジメントの実務経験(3年以上)


コミュニケーションスキル:
多様なステークホルダーと効果的にコミュニケーションを取る能力


組織力と時間管理能力:
複数のタスクの管理、優先順位の設定、期限遵守能力


言語スキル:
ネイティブレベルの日本語、ビジネスレベルの英語


文書作成能力:
ロジカルシンキング、ビジネスフレームワークを用いたデータと要点を整理し文書化する能力


データ分析と報告のスキル:
業務データの分析、傾向の特定、意思決定を支援するレポートの作成能力


問題解決能力:
問題の本質を捉え、解決策を論理的に考えられる能力

望ましいスキルと経験

Salesforce 導入プロジェクトにおけるマネジメント経験
Salesforce 製品をベースとしたカスタマーサクセス支援 もしくは テクニカルサポートの業務経験
AIやオペレーション改善に関する知見・興味

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.


Know your rights:
workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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