To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryOperations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.
CSGは、顧客を成功に導くことを最重要ミッションとするカスタマーサクセスグループのことです。CSGはSalesforceのポストセールス部門の位置付けで、主にカスタマーサクセス、プロフェッショナルサービス、製品サポート、リニューアルの4部門で構成されています。
Role Description (Introduction)
このロールの候補者はプロフェッショナルサービスに所属し、Business Operation担当としてサービス部門の営業並びにデリバリーチームの支援を通じ、お客様の成功に貢献します。
具体的には、プロフェッショナルサービス部門の商談の受注処理支援、毎月の請求処理、本社への売上フォーキャスト、デリバリーチームがサービスを遂行するためのツールのセットアップ並びにサービス提供中の様々な指標モニタリング等、多岐にわたります。またM&Aの際には、日本におけるプロフェッショナルサービスの統合作業においてイニシアチブを発揮し、統合が円滑に進むように支援します。
候補者は、個々のサービス契約を的確にサポートするだけでなく、グローバルのオペレーションチームと連携し、サービス営業並びにデリバリーチームのプロセスの改善や使用するツールのアップグレードプロジェクトにも参画し、必要なテストやフィードバックを行うなどの主要な責任を負います。
このロールは、ビジネスに最も近いオペレーションチームの一員として、会計、法務、ITシステムなどの幅広い経験が養えるだけでなく、Salesforceの一員として、働きやすいWork-Life Balanceの実現や地域社会・コミュニティへの社会貢献活動にも積極的に取り組めます。
Your Impact (Success)
このロールの成功は、プロフェッショナルサービス全体のBooking(受注額)、売上、フォーキャスト精度、利益率および顧客満足度等によって測られます。
期待されるハイレベルなミッションとしては、グローバルのオペレーションチームやITチームと連携し、サービスチームに関わるプロセス改善やプロジェクト遂行に使用するツールの管理・向上などを担います。またファイナンスと緊密に連携し、SOX法に則った健全な売上計上を行います。
日々の業務を適切に行うことはもちろんのこと、社内外の変化に敏感に反応し、滞りなく業務が遂行できるビジネスプロセスの構築や部門の生産性を上げるための方策など、アイディアを出し、実現に向けてアクションを取ります。データを深く理解し、Salesforce applicationを使ってビジネスパフォーマンスを分析します。
候補者は、部門内だけではなくグローバルCSG組織、法務、IT、ファイナンス、部門戦略担当者等と密接に協業することが求められます。
Your Impact (Responsibilities)
サービス営業チームと密接に協力し、サービス契約の受注処理支援
デリバリーチームと緊密に連携し、コンサルタントが提供したサービスの月次請求処理
Salesforce applicationの部内ユーザーサポート
サービス部門で使用するツール改善プロジェクトへの参画
主要KPIの定期的なレポート
SOX法に基づくコンプライアンスの周知徹底や監査への対応
部門内の売上や費用に関するファイナンスとの連携
グローバルの最新情報やベストプラクティスのサービスチームへの提供
本社への週次売上フォーキャスト報告
CSG部門内だけでなく、グローバルのオペーレーションチームやIT等関係各部署との協業
Minimum Qualifications (Required)
契約用語に関する知識・経験(日本語)
ビジネスレベルの英語力(TOEIC850以上、または相当レベル)
日本語Nativeレベル
3~5年以上の営業オペレーション、またはサービスオペレーションに関わる経験
Microsoft PowerPoint, ExcelやGoogle Slide等のスキル
自ら課題を認識し解決に向けた主体的なアクションを取れる人
チームでゴールを達成する意思
他部門やグローバルチームとの協業や問題解決に向けた関係構築、調整、交渉能力。および新しい要求や事象に柔軟かつ適切に対応する能力
Preferred Qualifications (NOT Required)
Salesforceの基本的理解
サービスに関わる契約管理経験
フォーキャスト業務の経験や知識
前向きな姿勢、ポジティブシンキング
結果志向。変化の早い環境でも溺れずにキャッチアップできる能力
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life.
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all.
And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights:
workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Show more Show less
-
Operations Analyst
2ヶ月前
Tokyo griddable ￥3,000,000 - ￥6,000,000 per yearカスタマーサクセスのオペレーションズチームは、Salesforceをご利用のお客様を成功に導くサクセスプランを提供し、サービスデリバリーチームがお客様の成功を促進できるよう、重要な役割を果たす。 · 本ポジションは、カスタマーサクセスおよびテクニカルサポートのKGI/KPIおよびストラテジックイニシアチブに関わる組織横断的なオペレーションの実行支援と、Salesforceの製品及びプラットフォームのライフサイクルの変化に伴うカスタマーサクセスのオペレーションを推進します。 · プログラムマネジメント:プログラムの組織インパクトをデータの側面で支え、改善サ ...
-
TOKYO, Japan Oracle ￥4,500,000 - ￥9,000,000 per yearOracle Japan Strategy & Operationsではセールスオペレーション・アナリストを募集しています。各事業領域における戦略を深く理解したうえで、経営層および事業リーダーを直接支援するポジションとして、Go To Market戦略の策定と推進、高品質で効率的な営業フォーキャストやパイプライン管理をリードします。 · ...
-
Operations Analyst
1ヶ月前
Tokyo Salesforce ￥3,000,000 - ￥6,000,000 per yearTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the w ...
-
Operations Analyst
3週間前
Tokyo Salesforce ￥4,000,000 - ￥8,000,000 per yearReady to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce. · Service contract receipt processing support · Delivery team collaboration for monthl ...
-
Tokyo Nityo Infotech ￥300,000 - ￥600,000 per yearClearing Operations Analyst in Tokyo · Trade and position reconciliations. · Post-trade settlement processing. · Reconciling and processing corporate action and dividend events. · Oversight of derivatives settlement and expiry processing. · Bachelor's degree in finance, economics ...
-
Tokyo Oracle ￥6,000,000 - ￥18,000,000 per yearSales Operations Analyst is a role at Oracle Japan Strategy & Operations that involves supporting senior executives and business leaders with data-driven insights, business planning, and Go To Market strategy. The position requires experience in sales operations, critical thinkin ...
-
Tokyo Salesforce ￥6,000,000 - ￥12,000,000 per yearReady to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce. · CSG Success部門の状況を分析し、リソースの観点から部門の成長につながる中長期戦略やイニシアチブを積極的に立案・推進すること · 部門のリソース供給を安定させ、 ...
-
Japan TE Connectivity ￥3,500,000 - ￥6,000,000 per yearAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. · Monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations · ...
-
Tokyo State Street ￥6,000,000 - ￥12,000,000 per yearThe Operational Risk Analyst will provide independent second line risk oversight and support the deployment operational risk programs to the Japan office of State Street Investment Management (IM). · Support the Regional Head of Operational Risk in developing, managing and execut ...
-
Tokyo myGwork - LGBTQ+ Business CommunityThis role is a great opportunity for people who are interested in development in the KYC domain. As a KYC Operations Associate Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. · Conduct initial and ongoing Customer Du ...
-
Tokyo Jobs via eFinancialCareers ￥450,000 - ￥900,000 per yearThe Fisher Investments Japan (FIJ) Client Operations Analyst will be responsible for managing all aspects relating to Japanese institutional client operations. · The role requires working directly with institutional clients and prospective clients, trust banks and custodians, and ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥1,200,000 - ￥4,000,000 per yearThis role will be responsible for managing Japanese institutional client operations, working directly with clients and internal departments to carry out sales and client service efforts in Japan. · ...
-
Tokyo InMobi Advertising ￥9,000,000 - ￥12,000,000 per yearSenior Analyst - Ad operations at InMobi will be responsible for approval of advertisements along with handling operation related queries. · Review Ad Creatives and Advertisers based on content guidelines, focusing on quality and accuracy. · Set up PMP deals and involve in traffi ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥700,000 - ￥1,000,000 per yearThis role involves supporting the information sharing process by efficiently gathering, analyzing, and documenting data to ensure timely and seamless information flow between Wise and different regulatory or law enforcement agencies. · ...
-
Tokyo Fisher Investments Europe Full time￥50,000 - ￥1,200,000 per yearThe Japanese Client Operations Analyst will manage aspects of Japanese institutional client operations, working with clients, trust banks, and internal departments to carry out sales and client service efforts in Japan. · Research and resolve operational issues for Japanese insti ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥2,500,000 - ￥5,000,000 per yearThis job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Wise is a global technology company, building the best way to move and manage the world's money. Whether people and businesses are sending money t ...
-
Tokyo Wise Full time￥1,500,000 - ￥2,000,000 per yearAs a FinCrime Operations Senior Analyst specializing in Law Enforcement (LE) information exchange you will facilitate secure compliant exchange of customer info between Wise regulatory agencies. · ...
-
Tokyo Bank of America Full time￥4,000,000 - ￥12,000,000 per yearAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work ...
-
Tokyo Deutsche Bank ￥1,700,000 - ￥2,500,000 per yearBranch Operations Analyst role supporting settlement operations for Deutsche Bank IB Business, · covering multiple asset classes and requiring strong communication skills in Japanese and English.The role will involve client-facing work, project participation, and process improvem ...
-
Tokyo Amazon ￥6,000,000 - ￥8,000,000 per yearWe are seeking a Business Analyst to join the JP Medical Operation Team, which enables compliant pharmaceutical and medical device sales operations on Amazon. The Business Analyst will contribute to the business, operation and team growth by optimizing pharmacist workflows, deliv ...
-
Tokyo A10 Networks, Inc ￥900,000 - ￥1,200,000 per yearThis role requires a talented and collaborative individual, who is detailed and process-oriented, able to demonstrate initiative to carry out day to day sales operation duties. · Act as a liaison between Sales and the other departments (Finance, Product Management, Supply Chain) ...
