At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Digital Acquisition team is focused on delivering best-in-class digital experiences for our prospects throughout new card application journey. The mission of the team is to digitally engage and drive unparalleled satisfaction for our prospects/cardmembers across differentiated channels and products.
We are looking for a dynamic Analyst to partner closely with partners, both internal and external, including various central teams and multiple stakeholders of the Japan business, to help drive digital acquisition advancements and adoption to meet the evolving needs of our customers and company. The ideal candidate will be flexible, inquisitive with creative problem-solving skills and attention to detail.
Key Responsibilities:
- Project management of digital acquisition capabilities/experiences for Japan, partnering with both internal (local and central) and external partners.
- Identifying improvement areas in the end-to-end customer journey to drive incremental card applications and new card member accounts.
- Understand end-to-end processes from digital acquisitions, applications processing, operational risk and compliance requirements to ensure project delivery.
- Lead in various digital experiences initiatives; providing insights into business needs and requirements, while developing solutions and best practices.
- Identify and delivery of new trends and opportunities for experiences in digital onboarding.
- Assisting larger team in the building of best-in-class web experiences on PC, mobile, and Social Media platforms; including presentation of content, and communication strategies.
Qualifications:
- Solid understanding of capabilities and ability to develop or optimize online customer journeys/experiences
- Experience in project management and/or UAT test management is must.
- Working experience with central teams in Amex and able to manage technical discussions.
- Open mind & flexible personality with a passion to learn about new and emerging technologies
- Confident and clear communication skills; strong ability to influence, challenge, and drive change
- Exceptional ability to build close relationships and collaborate with partners in order to lead in various technical discussions as a liaison for central/local product owners
- Self-starter with a strong customer-centric mindset
- Background or familiarity in tech processes and project management
- Excellent communication skills: Japanese and Business English both written and oral
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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