Company Description
Founded in 2009, KKBC is a B2B tech marketing agency focused on delivering innovative strategies and creative communication. Our services include media planning, digital management, brand research, and public relations. We operate across APAC, EMEA, and North America, embracing the diverse cultural perspectives of our teams across multiple countries to address both local and international market needs. At KKBC, we consider our people our greatest asset and strive to provide an environment where employees can contribute and grow as part of our mission to create inspiring brands worldwide.
Role Overview
We are seeking a Customer Success Specialist to support our Japanese market operations. This role focuses on client communication, project coordination, and ensuring smooth delivery of tasks.
Key Responsibilities
- Support day-to-day client communication and follow-ups.
- Coordinate with internal teams to track deliverables and deadlines.
- Assist in preparing reports, trackers, and proposals.
- Maintain clear documentation and support workflow improvements.
Requirements
- Hold a bachelor's degree in marketing, business, communications, or a related field.
- Strong communication skills in Japanese and English to professionally interact with clients, coordinate with internal teams.
- Organized, detail-oriented, and able to manage tasks independently.
- Basic knowledge or interest in marketing/digital marketing projects is a plus.
Working Conditions
- Full-time, permanent role.
- Remote, you'll need your own PC or laptop with a reliable internet connection.
- Standard working hours: Monday to Friday, 9:00 AM – 6:00 PM JST, with a 1-hour lunch break.
- Occasional attendance at onsite events may be required to support client activities and team initiatives.
Why Join Us
- Work with global tech clients in the Japanese market.
- Collaborative, multicultural team environment.
- Opportunities for learning and professional growth.
Note:
Due to the high volume of applications, only candidates who meet our requirements will be contacted.
Thank you for your interest in KKBC – we look forward to reviewing your application
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