Ready to drive seamless operations and deliver outstanding service to our customers? We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity.
As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert's global certification services. Join us and make an impactAs a Remote Online Exams & Customer Experience Assistant - Japanese Speaking, your tasks will include the following:
Customer Service:
Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
Online Proctoring:
Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
Enforce exam rules and protocols to maintain the integrity of the certification process.
Handle any technical or procedural issues that may arise during exams.
Back-Office Exam Operations:
Execute administrative tasks related to exam registrations, scheduling, and result processing.
Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
General Duties:
Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert's multinational presence and global operations across multiple time zones.
Ensure their work and presence is aligned with company's values "Quality - Passion - Integrity – Innovation," at all timesWhat we look for:
Bachelor's degree any discipline will be an asset
Previous experience in similar position/ function will be considered as an asset
Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
Passionate with Customer Satisfaction
Excellent command of the English & Japanese language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.Excellent interpersonal, verbal, and written communication skills.
Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).
What we offer:
Monthly Bonus upon Performance
Work in an international, dynamic and fun atmosphere
Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
Complimentary coffee and tea in all our premises
Huge learning experience in using best practices and global environment
Constant personal and professional development
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties.
All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
If working on the SELT service in the UK, background checks will include:A basic or enhanced Disclosure Barring Service (DBS) check
Right to Work in the UK check (including nationality, identity and place of residence)
HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
Financial background check
Employment reference check
If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.
All applications will be treated with strict confidentiality.Show more Show less
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