Storm is coming Over the past years, we have built a central sales & operations planning methodology and process to secure healthy supply throughout the year. As we keep developing tools and capabilities to do forecasting and planning (from Gsheets to dedicated tooling), acquisition and activation (referrals, funnel activation, reactivation campaigns), and intraday planning & management (weather alerts, estimate buffers, activation bonuses) better and more granularly, the landscape becomes more complex to manage. Hence we are building a central specialized team to own courier supply management across all Wolt countries.
To succeed in the goal of making supply a non-issue in all Wolt countries, we are now looking for regional courier supply leads to own the topic for each Wolt region. You are part of the global team that continues to generate deeper knowledge and capabilities, while maintaining strong collaboration with key stakeholders in your region (especially local Head of Operations and Operations Managers) to align on strategic direction and ensuring local context is always considered.
In this role you are responsible for meeting the set KPIs on customer and courier experience and need to act proactively to meet the targets. This is not an easy role, and requires a versatile skill set to succeed. This role includes frequent collaboration and alignment with Operations Managers, local onboarding teams, Courier Marketing, Procurement, Product, and Analytics on top of great analytical skills. A great candidate does not settle with running numbers, but is ready to roll up their sleeves and look for opportunities beyond the obvious.
What You'll Be Doing
Accountable for meeting our target KPIs on optimal supply-demand balance, to offer stellar customer experience (lateness and customer satisfaction, and indirectly Quality of Service cost) as well as courier experience (utilization and earnings per hour)
You will report to our Global Head of Courier Supply, Roope Turunen. Location: any country in the region.
Our humble expectations
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