Job Summary

The Manager Business Systems Support acts as a working line manager role for the ERP solution support team assigned to support the CooperVision Japan business. The primary responsibility centers around production support of the systems and IT processes related to the ERP in use with the CooperVision Japan business. They are a trusted steward responsible for fostering a strong, partnering relationship with business functions and leaders. They need to have knowledge in subject matters pertaining to both IT and the various business functions and processes. This is an active management role that requires strong leadership, communication, and analytical skills to effectively navigate responsibilities.

Essential Functions & Accountabilities:

Core Leadership

 Provide leadership by building and motivating team members to meet organizational goals.

 Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and high-quality output.

 Able to lead through influence, able to inspire trust and respect.

 Manages work assignments for direct report team members.

 Performs various HR related tasks as a direct manager, such as time tracking, coaching, counseling, evaluations, etc.

Production Support (Run Time)

 Is fully proficient in the end user functional processes performed within the supported applications.

 Performs application system administration functions specific to application setup, configuration, and maintenance.

 Performs system, process and application monitoring and gathers metrics.

 Provides expertise and problem resolution to functional departments when issues extend outside the knowledge of the departmental Key Users.

 Manage the IT delivery of training curriculum and materials, and responsible for overall technology adoption.

 Monitors and reviews service requests to ensure services are delivered to SLA and customer satisfaction.

 Improve transparency on process and statuses.

 Collaborate with various IT departments to ensure responsiveness, adequate and timely delivery of services, in line with agreed service levels.

Systems Development Lifecycle

 Reviews and analyzes the effectiveness and efficiency of existing systems/technologies and develops strategies for improving or leveraging these systems. Research, identify and propose best practices.

 Reviews requests for services / improvements and partners with business stakeholders, clarifies objectives, determines feasibility and jointly determines business implications / value.

 Defines functional / system requirements and documents current / future state business processes.

 Ensures that any new software integration meets functional/ end user requirements, compliance and interface specifications, and proper documentation is maintained.

 Develops effective test scenarios, scripts and use cases with consideration to cross functional and process stream impact.  Analyzes formal test results to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws.

 Oversees small projects and/or tasks and phases of larger projects. Responsible for coordinating activities of teams, schedules and resources for assigned tasks or projects.

 Develops strategies and related implementation plans in conjunction with the broader ERP initiative. Prioritizes initiatives based on discussions with key stake holders.

Qualifications Knowledge, Skills and Abilities:

 Excellent Knowledge of the business enterprise functions and processes.

 Excellent analytical and problem-solving skills.

 Ability to adapt to a fast paced and dynamic environment.

 Ability to effectively translate between functional and technical teams.

 Ability to follow procedures and produce/maintain supporting documentation.

 Resolves simple to complex system problems in creative ways.

 Excellent written, oral, and interpersonal communication skills.

 Excellent time management.

 Highly self-motivated, self-directed, and attentive to detail.

 Ability to effectively prioritize and execute tasks in a high-pressure environment.

 Extensive experience working in a team-oriented, collaborative environment.

 Ability to produce high quality output.

 Ability to suggest technological solutions.

 Ability to communicate effectively with senior management.

 Ability to build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives.

 Blend of technical experience, project management skills, and business acumen. Strong ERP and enterprise application boundary system experience is a plus.

 Proven experience and understanding of the software development life cycle.

 Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.

 Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint), Outlook, Planview and ServiceNow.

Experience:

 3-5 years management experience with core job functions

 5-8 years of IT experience

 Proven experience in business systems and application support role(s).

 People management of small teams (1-3 employees).

 Healthcare, Life sciences industry experience is a plus.

 Commensurate Technical experience to perform the job duties.

 Must be proficient with Microsoft Office.

 Oracle EBS experience is desired.

Education:

 Bachelor's degree in information technology, Business Administration, or related field; or an equivalent combination of education and experience resulting in a solid understanding of job responsibilities is preferred.