SV職【KDDIグループ/専門性身に着ける】
正社員/完全週休2日/転勤なし
----- 募集要項 -----
【職種名】
SV職【KDDIグループ/専門性身に着ける】
【仕事内容】
お客様の声に耳を傾け、サービスをより良くするための改善活動を推進する、ユーザーサポートのスーパーバイザー(SV)候補を募集します。具体的には、以下の業務をお任せします。
【業務内容】
・ユーザーサポート業務
電話、メール、チャットなど、多様なチャネルを通じてお客様からのお問い合わせに対応します。
・ユーザーサポートスタッフの管理業務
業務委託スタッフを含むサポート体制の維持、シフト管理、業務指導、評価などを担当します。
・対応品質・生産性の向上
スタッフトレーニングの企画・実施を通して、お客様対応の品質向上と効率化を図ります。
・SV業務およびエスカレーション対応
担当チームのスーパーバイザーとして、困難な問い合わせへの対応や、スタッフからのエスカレーションに対応します。
・社内外関係部署との調整
お客様からの声や対応状況に基づき、関連部署と連携し、サービス改善や問題解決に取り組みます。
・セルフサポートの促進
FAQコンテンツの作成やチャットボットの改善を通じて、お客様自身で問題解決できる環境を整備します。
- 将来的に従事する可能性のある仕事内容 同社業務全般
- 所属部署の年齢・性別構成
詳細については面接にてお伺いください。
【応募資格】
【必須要件】
IT業界におけるコンタクトセンターでのSV業務経験
【募集背景】
組織強化のための増員募集です。
【雇用形態】
正社員
正社員/雇用期間の定めなし
試用期間あり/3ヶ月 試用期間中の待遇に変更なし
【勤務地】
東京都
本社
所在地: 東京都渋谷区千駄ヶ谷 住友不動産新宿南口ビル 11F
最寄り駅:新宿駅 徒歩7分
- 将来的に従事する可能性のある場所 勤務地変更なし
- 転勤なし
- リモートワークあり(出社あり、週1〜3日リモートOK)
週2回出社(それ以外はリモート可)
- 受動喫煙防止策あり 屋内全面禁煙、屋外に喫煙所を設置
【勤務時間】フレックスタイム制(1日の標準労働時間7時間45分・休憩1時間)
コアタイム10:00〜16:00
時間外労働の有無:あり/月平均20時間〜30時間
9:30〜18:15で勤務される方が多いです
【給与】
450万円〜650万円
月給制 基本給230000円〜
上記基本給に加え固定残業代(月45時間分として88000円以上)支給。固定残業時間を超える時間外労働分についての割増賃金は別途追加支給。
- 通勤手当
支給あり(会社規定に準ずる)実費支給
- 賞与あり 年2回(6月、12月)
- 昇給あり 年2回(5月、11月)
- モデル年収
【休日休暇】
完全週休2日制
土曜日、 日曜日、 祝日、 GW休暇、 年末年始休暇、 夏季休暇、 産前・産後休暇、 育児休暇、 介護休暇、 特別休暇
- 年間休日120日
【福利厚生・待遇】
企業型確定拠出年金(個人型確定拠出年金との併用可)、GLTD(団体長期障害所得補償保険)、KDDI持株会制度、KDDIグループ団体保険、定期健康診断実施、インフルエンザ予防接種補助、オンラインランチ補助制度、積立休暇制度、自宅勤務制度、キャリア選択制度、結婚祝金、出産祝金、ベビーシッター補助、英語学習補助
- 保険 健康保険、厚生年金、雇用保険、労災保険
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