CHANEL is kicking off a multi-year global transformation program aimed at providing best in class solutions to its business counterparts, through a modern tech stack and scalable architecture.
At the cornerstone of the client experience, the POS system is a key component of this ecosystem, and its replacement at the heart of our transformation program.
Ambitions
behind this change are to elevate the Client experience through simplified instore operations and the enablement of omnichannel journeys, the strengthening of our core processes and their alignment across regions and finally the opportunity to optimize our operating and support models.
RESPONSIBILITIES AND ACCOUNTABILITIES:
Work with local, regional, and global stakeholders to define and align across the 3 divisions (Fashion, Fragrance & Beauty, Watch & Fine Jewelry) on the functional requirements for the new POS system
Deep dive into the POS needs of each division to understand how requirements may impact operations and how operations can be adapted to the new system
Ensure project timelines and delivery deadlines are clearly communicated and met
Facilitate project progress by identifying gaps and issues, and coordinating with IT and other internal stakeholders to determine workarounds and solutions
Communicate regularly on the project status to project stakeholders and leadership
Ensure business divisions are trained and well prepared to switch to the new solution
The key stakeholders and working relation will comprise:
Japan F&B, FSH, WFJ business divisions
Japan IT, Legal, and other corporate divisions
Global product, platform, and support teams
QUALIFICATIONS:
Experience in consulting on retail system re-platform projects
Knowledge of retail systems architecture
Experience working with global luxury brands
Ideal attributes:
Excellent communicator with both technical and non-technical stakeholders
Ability to summarize complex issues and interact with top management stakeholders
Seek objectives and results. Be able to see issues from a big picture perspective and define strategic solutions.
Fast learner who can seek information independently to solve problems.
Fluency in English/Japanese is required to collaborate with local and global teams.
What CHANEL can bring to the right candidates
Chanel is an independent company that believes in the freedom of creation, cultivates human potential and acts to have a positive impact in the world.
AT CHANEL, WE BELIEVE THAT
By putting people at our heart, performance comes
It is important to consider all our employees as individuals in their full lives
Collaboration and inclusion are the recipe for our collective performance
Active development drives people's career and employability
Our long-term business and brand values create passion and engagement for the future
All grounded in mutual responsibility
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