About the role:
The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites.
This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization.
This role interacts with end customers so the Field Services Planner must have strong communication skills.What will you do?
Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems
Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute
Work Orders are created automatically or by Order Management or Technical Support (CCC)
Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability
Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.
=> optimized scheduling has direct impact on Field Services Profit & LossCommunicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers…)
Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report…)
Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).
What skills and capabilities will make you successful?Good interpersonal communication and relationship with others (collaborate, convince)
Understand and communicate scope of work and Term & conditions to FSR
Understanding of impact of FSR utilization rate and work order management on Profit & Loss
Proactive communication with Customers to ensure satisfaction
Minimal Technical knowledge on Schneider products.
What's in it for you?
Scheduler:
Basically trained/experienced at Work Order Scheduling. Selects the appropriate FSR for routine work based on established procedures taking into consideration, Customer/FSR/Materials availability.
Planner:
Deep knowledge of the requirements for scheduling both planned and unplanned work. The ability to prioritize and make appropriate decisions weighting FSR availability, customer impact and SLA Adherence.
Planner Coordinator:
Expert knowledge of the requirements to properly plan and deliver complex scenarios. Mentor and lead a group of Planners and Schedulers. Monitor KPI and direct team accordingly.
Who will you report to?
(fill in - what is the Managers title that the role reports to? Also give context of stakeholders, team environment, and if it is a leadership or single contributor role)
What qualifications will make you successful for this role?
Associate degree and/or equivalent experience (1-2 years experience)
Knowledge of Schneider Field Service Business preferred
Expertise in MS Office Applications
Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills
Knowledge of Schneider Field Services Business preferred
Experience in Customer Care Center preferred.
Let us learn about you Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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