Role Description
This is a part-time, on-site role for a Technical Specialist located in Tokyo. The Technical Specialist will assist with troubleshooting technical issues, providing technical support to clients, and ensuring technical solutions align with customer needs. This role involves working directly with customers to address concerns, delivering exceptional service, and maintaining the technical functionality of systems and tools. The role will also include collaboration with other departments to improve operational efficiency.
Qualifications
- Strong Analytical Skills to identify, evaluate, and solve technical issues effectively
- Excellent Communication and Customer Service skills to interact with clients in a clear and professional manner
- Expertise in Troubleshooting and Technical Support to resolve system or hardware-related problems efficiently
- Proficiency in collaborative tools and the ability to work in a team environment is a plus
- Experience in technology-focused roles or certifications in IT support is advantageous
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