We're looking for a detail-oriented, customer-focused Order Management Specialist to join our team in the Columbia, Maryland and DFW areas. The ideal candidate will have excellent communication skills, a positive customer service attitude, and possess the ability to work independently while playing an active role in a cohesive team environment. This is a hybrid position requiring occasional time in the office.
Your tasks
- Process a wide variety of customer orders utilizing various methods and meeting all requirements
- Nontechnical Support of internal and external customers in regard to order fulfilment and order tracking
- Coordinate with counterparts in Germany (Global HQ) on delivery schedules, pricing, and order requirements
- Coordinate with internal teams to facilitate the order process, achieve joint goals, and solve problems related to order processing. These teams include Finance, Service, Contracts, Collections, and others
- Take ownership of complete order cycle, ensure quality and efficiency through the entire process
- Special projects related to order processing and general lean process improvements
Your Qualifications
- BA/BS in Business Administration, Accounting, Operations, or other relevant field
- Familiarity with SAP or other major ERP system a plus
- Understanding of basic business operations as well as basic knowledge of finance related to AR and AP
- Proficiency in Microsoft Excel (Pivot tables and basic formulas)
- Strong communication skills via email and phone
- Extremely detail oriented and effective organizational skills
- Ability to self-manage multiple projects in a fast-paced environment
- Strong problem-solving skills and ability to root cause issues
- Process oriented with interest in continuous improvement and learning
- To be considered, candidates must be located in the US and have valid US work authorization.
Interested?
We are looking forward to receiving your application
This is a full-time hourly position. The total compensation for this position is $25-33/hr. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.
Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law
Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.
Our offer
- Flexible working hour models
- Training & continuing education
- Privately owned company
- Promoting innovation
- Long-term & attractive work environment
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