Description
The Engagement Delivery Manager is an experienced Project/Program Manager responsible for successfully delivering complex, enterprise-level solutions for our customers. This individual contributor role focuses on leading the execution of customer-facing engagements, ensuring projects are delivered with the highest quality, securing high customer satisfaction (CSAT), and achieving strong business outcomes.
You will collaborate with internal teams and customer stakeholders to manage project delivery, drive best practices, and contribute to the overall success of the engagement.
We have various openings for this role to join a diverse team across the following products & solutions:
AI, Agentforce, Data cloud
etc.
Your Impact
- Manage the full project lifecycle by achieving alignment on project scope, delivery planning, and execution, and ensuring the project aligns with business goals.
- Drive delivery teams using Agile methodologies, leveraging demonstrated analytical and technical skills.
- Facilitate stakeholder meetings to ensure key decisions are made, obstacles are removed, and critical project issues are addressed promptly.
- Develop strong partnerships with key functional stakeholders (internal and external) to maintain focus on delivery goals and act as a trusted project advisor.
- Collaborate with cross-functional teammates (Product Owners, Scrum Masters, TechOps, Release Engineering, etc.) to resolve tactical release issues and manage dependencies.
- Provide ongoing visibility into project status (issues, risks, metrics, etc.) through push status reporting to all relevant stakeholders.
- Manage feature dependencies across multiple teams, functions, and stakeholders.
- Anticipate and proactively remove obstacles that slow down or prevent the project team from delivering on goals.
- Conduct routine project reviews and provide updates on the current state of project goals, risks, and escalations.
- Create and maintain project plans; monitor and review project progress and timelines; adjust schedules as needed, and identify and resolve issues to ensure success.
- Ensure on-time and on-budget delivery of large-scale programs while adhering to program gates and governance.
- Manage scope changes and ensure the project remains on time and within budget.
- Contribute to a collaborative environment that fosters creativity, innovation, and learning.
- Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes.
- Identify, manage, and mitigate project risk.
Minimum Requirements
- 7+ years of experience (with 2+ years managing complex projects) in a program or project management role leading enterprise-scale CRM implementations.
- 5+ years experience with management consulting or consulting services.
- Proven project leadership skills with direct responsibility for running project teams, budgeting, and scheduling against a customer or vendor contract.
- Experience leading internal and external project customers; demonstrated negotiation, conflict management, and executive communication skills.
- Outstanding and effective interpersonal skills and a good executive presence.
- Ability to facilitate meetings with client stakeholders, mentor junior team members, and proactively manage project risk.
- Ability to weigh business and technical requirements to identify dependencies and produce project plans and estimates.
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment, and effectively multi-task.
- Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
Preferred Qualifications
- Certifications (Admin, Sales, Service, etc.) are highly preferred.
- Experience with parallel implementation of similar enterprise software is required.
- Agile SCRUM Master Certification or PMP Certification is a plus.
- Strong ability to leverage business knowledge and expertise to drive business process improvements and adoption.
- Familiarity with defining and managing project governance (controls), resource allocation, and budget tracking.
- Experience identifying opportunities to demonstrate and integrate Salesforce technologies across a client organization.
-
Engagement Manager
3週間前
Tokyo griddable ￥2,000,000 - ￥2,800,000 per year顧客の大規模な変革プロジェクトのあるべき姿やプロジェクトアプローチを策定し、また自らそのプロジェクトの実行を推進・リードすることにより、顧客とその変革プロジェクトを成功に導くために重要な役割を果たします。 · ...
-
Tokyo griddable ￥8,000,000 - ￥16,400,000 per year又 · ？ · 肫,！ · ...
-
Engagement Manager
1ヶ月前
Tokyo Slate Consulting K.K. ￥12,000,000 - ￥20,000,000 per year💡조입세요 · 적정는uc758 uc808성 uc774 ub824 ucc58 uce04 uc78c ub294 uc788. · Job Summary · ...
-
Tokyo griddable ￥6,000,000 - ￥12,000,000 per yearエンゲージメントマネージャーは、顧客を成功に導くための重要な役割を果たします。 · エンゲージメントマネージャーは、Salesforceの顧客への信頼できるアドバイザーとしての役割を果たし、セールスおよびプロフェッショナルサービスチームにガイダンスを提供し、各顧客プロジェクト全体で相乗効果を確保し、高レベルの顧客満足度を保証します。 · ...
-
Greater Tokyo Area Randstad Japan ￥1,000,000 - ￥2,500,000 per year世界中の顧客が利用するクラウドサービスを提供するグローバル企業に派遣される専門家として、顧客のクラウド環境を設計・構築・運用・保護し事業目標の実現を支援します。 · 顧客の目標達成支援 · 案件管理および提供 · ...
-
Tokyo griddable ￥11,400,000 - ￥13,800,000 per year+このポジションの役割 · 顧客の大規模な変革プロジェクトのあるべき姿やプロジェクトアプローチを策定し、また自らそのプロジェクトの実行を推進・リードすることにより、顧客とその変革プロジェクトを成功に導くために重要な役割を果たします。 · +顧客固有の実装提案、SOW、人員配置計画の策定を主導し、組織全体の他の専門領域メンバと協力して、受け入れ可能な提案について合意形成を図ります。 · アカウントセールスおよびサービスセールスと緊密に連携して、スコーピング、ソリューション作成、SOW作成、プロジェクト人員配置などのプリセールス活動に責任を持ちます。 · . ...
-
Engagement Manager
2週間前
Tokyo, Japan NexthinkThe Engagement Manager (EM) plays a pivotal role in managing and delivering professional services engagements while maintaining clear communication and alignment with internal stakeholders. · Utilise project management methodologies to plan, execute, and monitor service engagemen ...
-
Engagement Manager
17時間前
Tokyo, Tokyo NexthinkThe Engagement Manager (EM) plays a pivotal role in managing and delivering professional services engagements, · Project Management & Services Engagement Oversight · Sales Organisation Support · ...
-
Engagement Manager
2ヶ月前
Tokyo, Tokyo ServiceNow ￥5,000,000 - ￥10,000,000 per yearThe Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the cus ...
-
Engagement Manager
4週間前
Tokyo ServiceNow ￥1,200,000 - ￥2,400,000 per yearThe Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. · ...
-
Tokyo SalesforceThe Engagement Delivery Manager is an experienced Project/Program Manager responsible for successfully delivering complex enterprise-level solutions. This individual contributor role focuses on leading the execution of customer-facing engagements ensuring projects are delivered w ...
-
Engagement Manager
2ヶ月前
Tokyo Pure Storage ￥5,000,000 - ￥10,000,000 per yearWe're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. · This type of work—work that changes the world—is what the tech indu ...
-
Engagement Manager
2ヶ月前
Tokyo Guidewire Software ￥800,000 - ￥1,200,000 per yearEngagement Manager to join our Professional Services team in Japan. This role is responsible for leading client engagements from initiation through successful delivery, ensuring alignment between client goals and project outcomes. · ...
-
Japan - Tokyo Salesforce ￥4,500,000 - ￥8,000,000 per yearThe Engagement Delivery Manager will lead the execution of customer-facing engagements ensuring projects are delivered with high quality securing high customer satisfaction (CSAT) and achieving strong business outcomes. · ...
-
Japan - Tokyo SalesforceSalesforce is looking for Trailblazers who are passionate about bettering business and the world through AI. The Engagement Manager will play a key role in driving innovation and keeping Salesforce's core values at the heart of everything they do. · ...
-
Engagement Manager
21時間前
Japan - Tokyo Salesforce ￥5,760,000 - ￥10,800,000 per yearSalesforce is the #1 AI CRM where humans with agents drive customer success together. Here ambition meets action tech meets trust and innovation isn t a buzzword it s a way of life the world of work as we know it is changing and we re looking for Trailblazers who are passionate a ...
-
Engagement Manager
3週間前
Tokyo Salesforce ￥2,000,000 - ￥2,800,000 per yearWe are looking for an Engagement Manager to lead our customer success projects in Japan. As an Engagement Manager, you will be responsible for leading our professional services teams to deliver successful projects that meet our customers' needs. · ...
-
Tokyo Amazon Web Services (AWS) ￥450,000 - ￥900,000 per yearAWS is hiring an Engagement Manager to lead consultants, partners, and client teams in Japan. The manager will deliver AWS cloud products and services to customers, removing constraints and accelerating their journey to AWS. · ...
-
Tokyo ServiceNow ￥5,000,000 - ￥10,000,000 per yearThe Principal Engagement Manager oversees the on-time, on-budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration wi ...
-
Tokyo QuantumBlack, AI by McKinseyAs an Expert Engagement Manager, you will work with C-suite executives in problem-solving on their key issues and provide actionable recommendations leveraging your data analytics expertise, know-hows, and business sense. · ...
-
Tokyo Workday ￥2,000,000 - ￥2,800,000 per yearWe're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, · We're in this together,tackling big challenges with bold ideas and genuine care.build ...
