Senior Program Manager, Amazon Inbound Service, Strategic Supply Chain

3日前

Tokyo Amazon Japan G.K. Full time

Amazon Japan is looking for an enthusiastic, service-oriented Senior Product Manager to unify and grow inbound services for the JP Retail business.

You will develop the roadmap for inbound transformation to enhance vendor experience, improve operational performance, and drive free cash flow.

This highly visible role will own service implementation and performance, as well as develop new processes to improve our operational KPIs.

You will organize and integrate/unify different services to achieve end-state vision, including transition strategy for new/existing services or service features.

The right candidate will thrive in a fast-paced environment.

You should have exceptional ability to codify processes to remove ambiguity, and streamline existing activities to improve productivity and drive scalability.

You will be a strong leader who can establish trust with diverse teams, and influence at the senior level to champion the customer in all interactions.

You will work closely with local business teams, JP supply chain, service leads and design & technical teams. You will implement effective change management strategies to build the Amazon Supply Chain of the future.

[Amazon Japanでは、Retail事業におけるInbound Serviceの一元化と成長を担う、熱意とサービス志向のシニアプロダクトマネージャーを募集しています。Vendor Experienceを向上させ、オペレーションパフォーマンスを改善し、フリーキャッシュフローを促進するためのインバウンド変革のロードマップを策定いただきます。このポジションでは、サービスの実装とパフォーマンスを管理し、業務KPIを改善するための新しいプロセスを開発します。新規/既存サービスやサービス機能向上の戦略を含め、最終的なビジョンを達成するために、さまざまなサービスを組織化し、統合/統一します。

スピード感のある環境で活躍できる方を求めています。曖昧さを取り除くためプロセス体系化し、生産性を向上させ、スケーラビリティを推進するために既存の活動を清流化する卓越した能力を持っている必要があります。多様なチームと信頼関係を築き、シニアレベルで影響力を発揮し、あらゆるやり取りにおいてカスタマーをサポートできる強力なリーダーであることが求められます。現場のビジネスチーム、サプライチェーン、サービスリード、設計・技術チームと密接に連携します。効果的なチェンジマネジメント戦略を実施し、将来のAmazonサプライチェーンを構築いただきます。]

Key job responsibilities


  • Own service goals and growth targets, and lead internal business performance reviews
  • Orchestrate service operations across business and supply chain teams
  • Deep dive and troubleshoot daily operational issues where necessary
  • Develop and improve key metrics and processes for program success
  • Work backward from customer's needs and pain points, or internal defects, and translate them into business requirements
  • Work with the global tech teams and internal stakeholders to roadmap new service features
  • Lead change management and stakeholder alignment for inbound transformation
・ サービス目標と成長目標をOwnし、社内のビジネスパフォーマンスをリードする
・ ビジネスからサプライチェーン・チームに渡ってサービスオペレーションを指揮する
・ 必要に応じて、日々のオペレーショナルな課題を深く掘り下げ、トラブルシューティングを行う
・ プログラム成功のためのキーメトリクスとプロセスの開発と改善を行う
・ カスタマーのニーズやペインポイント、内部の欠陥から逆算し、ビジネス要件に変換する
・ グローバル技術チームや社内のステークホルダーと協力し、新しいサービス機能のロードマップを作成する
・ インバウンド変革のための変更管理とステークホルダーアライメントをリードする]

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

BASIC QUALIFICATIONS

  • Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
  • Experience working across functional teams and senior stakeholders
  • Extensive experience in Product Management, Supply Chain Management, or Retail Operations
  • Strong and successful communication skills which include the ability to write compelling, concise documents.
  • Highly quantitative. Enjoy analyzing user data
  • Decision Making / Complex Problem Solving system thinker who proactively gathers the right data from appropriate sources to make the right decisions.
  • Highly organized with ability to prioritize ruthlessly and get stuff done
  • Teamwork and willingness to roll up sleeves.
  • Proven English and Japanese communication skills – both written and verbal
PREFERRED QUALIFICATIONS

  • MBA or Master's Degree in relevant fields
  • Advanced Knowledge of SQL and ability to build data models
  • Complex program/product management experience
  • Operations or Instock manager experience
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、1次面接の前に個別にご案内することができます

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