Program Manager for Amazon Business
In 2017, Amazon launched Amazon Business, a new B2B platform to meet the procurement needs of businesses of every size. This new platform represents an incredible opportunity to address a vast new market segment and customer base.
The success of Amazon Business relies on its ability to cater to the diverse needs of business customers across various industries. To achieve this, we are seeking a Program Manager who will be responsible for driving initiatives and activities that enhance selection and pricing in Amazon Business.
This individual will oversee the Product Basket, a key driver for our B2B business. They will provide spend analysis of AB selection and pricing based on purchase data from other suppliers provided by customers. Enterprise customers typically buy in large quantities and have specific needs, so our ideal candidate will need to understand these requirements and build customer-specific solutions.
Main Responsibilities:
- Assess the voice of customers, identify business opportunities, and articulate required customer experiences.
- Define business requirements working closely with sales and research teams, control program development projects, and verify/localize programs to ensure customer experience.
- Work closely with the global Amazon Business product management team to understand mid-long-term roadmaps and reflect Japan-specific requirements.
- Keep leadership updated on product/program roadmaps, project status, and issues/opportunities in products.
- Manage operation capacity, productivity, and improve processes to provide accurate selection/pricing analysis to customers.
About the Team:
We are looking for a highly skilled Program Manager to join our team in Meguro, Tokyo. The successful candidate will work full-time with flexible hours, two days remote work, and three days in the office.
Basic Qualifications:
- Bachelor's degree
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams
- 3+ years of defining and implementing process improvement initiatives using data and metrics
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
- Japanese: Advanced level (able to negotiate externally and make presentations to management)
- English: Intermediate level (able to attend internal meetings and negotiate internally)
Preferred Qualifications:
- 3+ years of driving end-to-end delivery and communicating results to senior leadership
- 3+ years of driving process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
The salary information can be discussed individually prior to the first interview.
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