Please find the English Job Description below.
必須の業務と責任(主要な活動)
- 会社のブランド基準が常に守られていることを確認する。
- ホテルの全体的な成功とゲストの満足に焦点を当て、他のアソシエイトと協力的かつ柔軟に働く。
- ユニークなゲストエクスペリエンスの実現に貢献する。
- パーソナルバーチームの新メンバーをサポートする。
- 身だしなみとプレゼンテーションが必要な基準を満たしていることを確認して出勤する。
- 指定された開始時間にハウスキーピングオフィスからキーとデバイスを受け取る。
- ゲストに満足していただけるよう、ゲストの懸念やコメントを処理し、適切な解決策を見つける。
- すべてのパントリーに適切な備品がストックされていることを確認する。
- 客室のパーソナルバーに不足しているものをストックし、交換する。
- パーソナルバー商品の在庫を管理、追跡し、毎日のワークシートに記入し、ユニフォーカスを介してゲストアカウントに計上する。
- すべての備品が適切に整備され、正常に作動していることを確認する。
- パーソナルバーの保管庫および客室内の製品が期限切れでないことを確認し、適切な手順に従い、期限切れ前に必要な製品を取り出して交換する。
- すべてのパーソナル・バー製品の適切なローテーションを確認し、常にプロセスに従ってロスを防ぐ。
- 誤用や原因不明の在庫の不一致を監視し、報告する。
- パーソナルバーの清潔さ、商品のプレゼンテーションなど、すべての部屋の水準が最高度に等しいことを確認すること。
- フロアにいる間は、ドアを閉めたり、会話をするなど、すべての騒音を最小限に抑えること。
- お断り」カードのある部屋はノックしたり入ったりしないこと。KnowHousekeepingでDNDルームのステータスを入力する。
- フロアにいる間は、ドアを閉めたり、会話をするなど、すべての騒音を最小限に抑えること。
- ゲストのリクエストには迅速かつ丁寧に対応すること。
- 社内外のトレーニングセッションに参加すること。
- 担当エリアの故障をすべてエンジニアリング部門に報告すること。必要であれば、さらに対策を講じること。
- 客室のセキュリティーに関することは直ちにセキュリティー部門に報告すること。
- 不審な点はすべてセキュリティ部門に報告すること。
- すべてのカードキーと機器の安全性と返却を確認すること。カードキーや機器の紛失は直ちにハウスキーピングオフィスに報告すること。
- 建物、工場、設備に欠陥があった場合は、ホテルの手順に従って報告し、適宜フォローアップを行うこと。
Job Summary
We are currently looking for a Personal Bar Attendant to join our team at Rosewood Miyakojima. Our Personal Bar Attendant is entrusted to maintain all guest rooms and suites personal bars in accordance with the standards required by the Director of Housekeeping.
Essential Duties and Responsibilities
- Ensure that all company brand standards are followed at all times.
- Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Contribute to the collective commitment of a unique guest experience - to create a sense of place.
- Support new members of the Personal Bar team.
- Report to work ensuring appearance and presentation meet the required standards.
- Collect key and devices from the Housekeeping office at your appointed starting time.
- Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
- Ensure all pantries are stocked properly with correct supplies.
- Stock and replace missing items in guestrooms' personal bar, inspect and clean the personal bar in accordance with departmental procedures and policies.
- Maintain, track and complete daily worksheet of personal bar products' stocks and post to guest accounts via Unifocus.
- Ensure all equipment is well maintained and in proper working order.
- Ensure products in personal bar storages and guestrooms are not expired and follow the proper procedures to remove and replace those products as necessary prior to the expiration dates.
- Ensure proper rotation of all personal bar products to prevent losses by following the processes at all times. Monitor and report any misuse or unexplained stock discrepancies.
- Ensure that the standards of all rooms are equal to the highest degree of excellence, including cleanliness of the personal bar and products' presentation.
- While on the floors all noise should be kept to a minimum such as closing doors and conversations.
- Rooms with a "Do not disturb" card should not be knocked or entered.
- Enter the status of DND rooms on KnowHousekeeping. While on the floor, all noise should be kept to a minimum such as closing doors and conversations.
- Must respond to all guest requests in a prompt and courteous manner.
- Attend training sessions both internal and external. Report all malfunctions in assigned areas to Engineering department.
- Follow up any reports taking further action if required. Report immediately any matters concerning the security of guestrooms to the Security department.
- Report anything suspicious to Security. Ensure safety and return of all key cards and devices.
- Report any loss of key card or device immediately to the Housekeeping office.
- Report any defects in the building, plant or equipment according to hotel procedure and follow-up accordingly.
Critical Skills & Qualification Experience:
- Minimum one year of working experience in a sizeable luxury hotel
- Detail-orientated, organized with excellent interpersonal skills.
- Language Skills: Intermediate in written and spoken Japanese is a must, another language is an advantage.
Licenses & Certifications:
- Driver's license is required.
Please note that due to visa regulations, this position is open only to applicants who are currently residing in Japan or has valid visa to work in Japan.
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