Please find the English Job Description below.
必須の業務と責任(主要な活動)
- 会社の最低ブランド基準が常に守られていることを確認する。
- ホテルの全体的な成功とゲストの満足に焦点を当て、他のアソシエイトと緊密に協力し、柔軟に対応する。
- ユニークなゲストエクスペリエンスの実現に貢献する。
- ハウスキーピングチームの新メンバーをサポートする。
- ゲストの懸念やコメントを処理し、適切な解決策を見つけ、ゲストの満足度を確保する。
- 身だしなみやプレゼンテーションが必要な基準を満たしていることを確認し、出勤する。
- 毎日のワークシートに記載されている割り当てられたエリアを、要求された基準に沿って完璧にプレゼンテーションすること。
- ハウスキーピング・スーパーバイザーとコーディネーターの指示に従い、その他の業務を遂行する。
- 人通りの多いエリアでの「ホテルアンバサダー」として、ホテルの日々の活動、イベント、営業時間、道順についての正確な知識が不可欠です。
- すべての部門会議に出席すること。
- 社内外の研修に出席すること。
- 公共エリアの清掃機械の操作、すべての化学薬品の目的と使用方法に関するトレーニングに出席すること。
- 与えられた指示に従い、すべての機器を常時使用すること。機器の破損や不具合については、ハウスキーピング・スーパーバイザーおよびマネージャーに報告し、エンジニアリング部門に報告すること。
- ディープクリーニングプロジェクトに参加し、完了させること。
- 他の公共エリアアテンダント、特にシフト間の適切なコミュニケーションを確保すること。
- 予定されたカレンダーと手順に従い、すべてのパブリックエリアの監視、清掃、消毒を行う。
- フロアにいる間は、ドアを閉めたり、会話をするなど、すべての騒音を最小限に抑えること。
- 床、カーペット、絨毯、カーテン、布張りの家具、時には天井や換気口に掃除機をかける。
- すべての設備がよく整備され、正常に作動していることを確認する。機器の故障や不具合は、監督者またはハウスキーピングマネージャーに報告する。
- 遺失物および拾得物がハウスキーピングオフィスに直接届けられ、遺失物処理手順に従っていることを確認すること。
- 宿泊客からの贈り物には、宿泊客の署名入りの承認書を添え、ホテルから持ち出す前に証券を渡すこと。
Job Summary
We are currently looking for a Public Area Attendant to join our team at Rosewood Miyakojima. Our Public Area Attendant is entrusted to maintain a high degree of cleanliness and organisation in the public areas and heart of house areas of the hotel by cleaning and inspecting allocated areas throughout the day as instructed by the Housekeeping Supervisor.
Essential Duties and Responsibilities
- Ensure that all company minimum brand standards are followed at all times.
- Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Contribute to the collective commitment of a unique guest experience - to create a sense of place.
- Support new members of the Housekeeping team.
- Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
- Report to work ensuring appearance and presentation meet the required standards.
- Ensure immaculate presentation of allocated areas as listed on your daily worksheet, to the standards required.
- Perform other duties as requested by Housekeeping Supervisor and Coordinator.
- As a "hotel ambassador" in high traffic areas, an accurate knowledge of hotel daily activities, events, outlet hours and directions, are essential.
- Attend all departmental meetings.
- Attend training sessions both internal and external. Attend trainings on the operation of the Public Areas' cleaning machines and the purpose and usage of all chemicals.
- Use all equipment at all-time following the instructions given, inform Housekeeping Supervisor and Manager of any damaged or faulty equipment for follow-up with Engineering.
- Take part into and complete deep cleaning projects.
- Ensure proper communication with other Public Areas Attendants and especially between shifts.
- Monitor, clean and sanitize all public areas according to the scheduled calendar and procedures.
- While on the floor, all noise should be kept to a minimum such as closing doors and conversations.
- Vacuum floor, carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents.
- Ensure all equipment is well maintained and in proper working order.
- Report any malfunctioning or defects to equipment to the Supervisor or Housekeeping Manager.
- Ensure lost and found items are turned directly into Housekeeping office and the lost property procedure followed.
- Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before it can be removed from the hotel.
- Ensure safety and return of all key cards and devices. Report any loss of key card or device immediately to the Housekeeping office.
- Report immediately any matters concerning the security of guest areas, including events, public and heart of house areas to the Security department.
- Report all malfunctions in assigned areas to Engineering department.
- Follow up on the actions taken.
- Ensure safety of guest property and report anything suspicious to Security.
- Report suspicious looking persons or anything suspicious to Security.
Critical Skills & Qualification
- Experience: Minimum one year of working experience in a sizeable luxury hotel, preferably in Housekeeping department.
- General Skills: Detail-orientated, organized with excellent interpersonal skills.
- Language Skills: Intermediate in written and spoken Japanese is a must, another language is an advantage.
- Licenses & Certifications: Driver's license is required.
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