KOMOJU Overview
KOMOJU is a leading cross-border payment gateway for Japan, powering payments for companies like Steam and TikTok. It provides a developer-friendly API and integrations on popular platforms like Shopify and Wix, helping merchants grow in all markets they expand to.
KOMOJU (コモジュ) is a payment service developed by Degica in 2016, offering a range of payment methods including credit card, convenience store, mobile, bank transfer, carrier, and postpaid payments. With a single KOMOJU account, merchants can access various payment methods worldwide, including Japan, Korea, China, Southeast Asia, and Europe.
About the Position
As a Product Operations Manager, KOMOJU, you will be responsible for identifying bottlenecks in the operations process, establishing the appropriate operations process, and developing the necessary infrastructure to ensure the stable and efficient operation of KOMOJU's rapidly growing product line.
The role requires a high level of written and direct communication skills to facilitate decision-making among diverse stakeholders. You will work closely with engineers to ensure smooth completion of development and implement new operational processes through documentation and training of employees.
Responsibilities
- Discover operational obstacles through dialogue with departments involved in operations
- Propose and obtain consensus from internal stakeholders on feature development and operational processes for future stable operations
- Communicate with engineers through meetings and documentation of features to be developed to ensure smooth completion of development
- Implement new operational processes through documentation of operational processes and training of employees
- Understand exactly what specific features KOMOJU has that are growing every day and where we want to go in the future
- Provide input to the product development team to ensure that product development specifications are realistic and operational, and contribute to specification improvements
- Establish KPIs for the operations of KOMOJU and disseminate them within the company
Requirements
- Experience working in a SaaS operating company with a modern product development organization
- In-depth knowledge of software development technologies
- High level of written and direct communication skills to facilitate decision-making among diverse stakeholders
- Problem-solving skills to find appropriate solutions to various problems, including conflicts and trade-offs
- Proactive in making proposals for KOMOJU's growth, both internally and externally
Nice to Haves
- Experience in the payment industry or e-commerce business
- Business level Japanese
Benefits
- At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
- 10 days regular vacation, additional 5 days summer and 5 days winter vacation
- Paid birthday holiday
- Budget for self-learning allowance, to ensure our employees' skills remain current
- Language training for Japanese
- Komoju Card Program (¥50,000/month): for lunch, coffee, and other usage
- Social insurance (Kanto IT Health Association), labor insurance fully covered
- Commute allowance provided
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