Tokyo Gartner Full time

Research Engagement Services Specialist

We are seeking a dynamic and results-driven Research Engagement Services (RES) Specialist to join our team at Gartner, the world's leading research and advisory company.

About This Role

The RES Specialist will provide world-class service to clients, prospects, and vendors by coordinating requests with Gartner Research & Advisory Experts. The ideal candidate will demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of perseverance and drive to succeed.

Key Responsibilities

  • Complete 16+ client requests or inquiries daily, utilizing phone and email systems
  • Build strong relationships with Gartner's Research Analyst community to ensure clients receive coordinated and seamless support
  • Provide an exceptional customer service experience for internal & external clients
  • Collaborate with peers to identify Gartner Research and Resources that support client's requests
  • Continually stay abreast of new research and content areas, working towards becoming a subject matter expert

Requirements

  • Bachelor's degree, and 3+ years of IT related professional experience
  • Native level of Japanese and Business level of English language
  • Strong interest in technology industry and willingness to learn
  • Analytical and problem-solving skills
  • Multitask and Time management skills

What We Offer

Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.

Estimated Salary:

$80,000 - $120,000 per year

Company Overview

Gartner is a global market leader, delivering technology-related insight necessary for our clients to make the right business decisions, every day. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.



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