バイリンガルチャネルスペシャリスト コンピュータセンター 東京

6日前

Tokyo, Japan Computacenter Jobs in Asia


職務概要:

インターナショナルチャネルスペシャリストは、プリセールスおよびポストセールス業務の管理を担当し、効率的かつ正確な受注処理を通じて顧客体験の向上を図ります。本ポジションでは、社内外のステークホルダーとの連携、複雑な国際注文の対応、ならびに業務プロセス改善プロジェクトへの参加が求められます。

主な職務内容:

プリセールス業務:

  • 顧客の要件および合意されたマージンに基づいた見積書の作成

  • 特別価格契約に基づく注文内容の正確性および適合性の確認

  • 社内サービス部門との連携による受注処理の円滑化

  • 顧客とのSLAに準じた迅速かつ正確な受注入力の実施

  • 購買注文書の確認および適切な供給元の選定

  • バイヤーおよび購買オペレーショ部門との連携による注文制約・問い合わせへの対応

  • 資材マスターチームとの連携による必要資材の維持管理

  • マージン、信用限度、輸出管理などに起因する注文ブロックの解消

ポストセールス業務:

  • SAPを使用した返品、クレジット処理および再請求の迅速な対応

  • 顧客、取引先、社内部門との窓口対応

  • パートナーマネジメントおよび物流部門と連携した在庫管理および最適化

  • 顧客からの標準的なレポート要件への対応

  • 顧客、アカウント、注文、請求書に関する問い合わせへの積極的な対応

顧客体験および業務改善:

  • 業務プロセスおよび顧客体験向上を目的としたプロジェクトへの参加

  • システム変更や欧州向け輸出規制に関する最新情報の把握

  • 顧客およびビジネスアカウントとの強固な関係構築

  • 顧客満足度の高い対応と体験の提供

応募資格:

  • 国際営業業務またはチャネル営業の分野における2年以上の実務経験

  • 大規模かつ複雑な国際注文の処理経験

  • 顧客志向・営業志向が強く、問題解決力に優れた方

  • 信頼性が高く、自己管理能力に長けた方

  • プロジェクト推進に関する基本的知識を有する方

  • 自立して業務を遂行し、優先順位を適切に判断できる能力

  • 主体性を持ち、曖昧な状況にも柔軟に対応できる能力

  • 主要ITメーカーおよび製品に関する基本知識

  • 複雑なソリューションの簡素化、および標準プロセスの推進に注力できる方

  • プロセス設計およびチーム育成におけるリーダーシップを発揮できる方

  • 日本語での優れたコミュニケーション能力およびビジネスレベルの英語力

  • SAP(SDモジュール)、OneTouch/Salesforce、Microsoft Office製品、Eビジネスツールに関する高度な知識

勤務地:

コンピュータセンター三田オフィス

Job Summary: The International Channel Specialist will be responsible for managing pre-sales and post-sales activities, ensuring efficient and accurate sales order processing, and enhancing customer experience. This role involves liaising with internal and external stakeholders, handling complex international orders, and participating in process optimization projects.

Key Responsibilities:

Pre-sales:

  • Prepare quotes in line with customer requirements and agreed margins.
  • Validate customer orders for accuracy and compliance with special pricing agreements.
  • Coordinate with internal service providers for effective sales order processing.
  • Ensure prompt and accurate sales order entry according to customer SLAs.
  • Validate purchase orders and select appropriate sources of supply.
  • Collaborate with Buyers and Purchasing Operations to address order constraints and queries.
  • Maintain required materials with the material master team.
  • Resolve order blocks due to margins, credit limits, export control, etc.

Post-sales:

  • Process returns and credits/re-bills in SAP promptly.
  • Serve as a contact point for customers, vendors, and internal departments.
  • Manage customer stock levels and optimize inventory with Partner Management and Logistics.
  • Support standard customer reporting requirements.
  • Resolve customer, account, order, and invoice queries proactively.

Customer Experience & Development:

  • Participate in process and customer optimization projects.
  • Stay updated on system changes and European exporting regulations.
  • Develop strong customer and business account management relationships.
  • Ensure a positive customer experience.

Qualifications:

  • 2+ years of experience in International Sales Operations or Channel sales roles.
  • Experience with large, complex, and international customer orders.
  • High customer and sales orientation.
  • Strong problem-solving skills and reliability.
  • Basic knowledge of project facilitation.
  • Ability to work independently and prioritize workload.
  • Assertiveness and ability to navigate ambiguity.
  • Knowledge of major IT manufacturers and their products.
  • Focus on simplifying complex solutions and promoting standard processes.
  • Leadership in process design and team coaching.
  • Strong communication skills in Japanese and business level English 
  • Advanced knowledge of SAP (SD Module), OneTouch/Salesforce, MS Office, and E-Business Tools.

Work location: Computacenter Office, Mita office.


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