Supervisor are a pivotal layer of management in Fleet Operations, responsible for ensuring daily operations are conducted with the highest levels of safety and efficiency. They play a crucial role in fostering an inclusive working environment where Vehicle Safety Operators / Test Drivers feel their ideas are valued and can voice safety concerns without fear. This role is vital, and candidates must possess exceptional skills and qualifications.

As a Shift Lead, you will be responsible for managing a team of Vehicle Safety Operators / Test Drivers to ensure that they are trained, motivated, and performing their roles safely and achieving operational hours

• Leadership and Supervision:
  Lead a team of Vehicle Safety Operators / Test Drivers during a shift, providing guidance, support, and direction to ensure tasks are completed efficiently and effectively.
• Operational Management:
  Oversee the day-to-day operations within the shift, ensuring they meet the company's standards and goals. This includes managing work schedules, assigning tasks, and monitoring performance.
• Performance management:
  Line manages a group of Vehicle Safety Operators / Test Drivers who will operate across a rostered shift pattern, ensuring that you have face-to-face, documented contact with each member at least on a monthly basis.
• Safety and Compliance:
  Ensure all operations comply with company policies and legal regulations. Promote a safe work environment by enforcing safety protocols.
• Quality Control:
  Monitor the quality of on-road testing during a shift to ensure they meet the required standards. Address any issues or discrepancies and highlight them to the Quality Assurance team.
• Problem Solving:
  Identify operational problems and challenges. Develop and implement practical solutions to overcome these issues, ensuring minimal disruption to the operations.
• Communication:
  Serve as the primary point of contact for the operations team during the shift. Communicate effectively with team members, management, and other departments to ensure a cohesive operation.
• Reporting and Documentation:
  Prepare and submit reports on shift activities, including performance metrics, incident reports, and any deviations from the standard operating procedures.
• Incident Management:
  Provide the initial point of contact for an on-road incident and initial 'Operations Officer' as per the company Major Incident Management Plan.
• Training and Development:
  Coordinate individual and collective training and development events with the Quality Assurance team.
• Continuous Improvement:
  Continuously seek ways to improve operational efficiency and effectiveness. Implement process improvements and best practices.

About you

In order to set you up for success as a Shift Lead at TaskUs Outsourcing Japan, we're looking for the following skills and experience.

Essential

• You remain calm and controlled in a pressured environment
• You take on board feedback and learn from your mistakes, employing a growth mindset to the way you develop yourself
• You enjoy working with people, thriving in a team environment
• You know how to manage your wellbeing including fatigue, stress and have personal, proven strategies to do this
• Proven experience as a team coordinator or similar role.
• Strong leadership and communication skills in a 1:1 capacity, downwards to your team, and upwards and laterally with your other stakeholders
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Google Workspace or Microsoft Office suite
• Available to work full-time on-site based out of our Shin-Yokohama and surrounding area Operations Centre, across a rostered shift pattern encompassing evenings and weekends
• Full clean Japan driving licence
• At least 2 years' driving experience mainly in Japan
• No blameworthy insurance claims in the past three years
• Strong driving skills and knowledge and willingness to continue developing
• All applications are required to disclose any second job as part of the application process
• All applicants will be subject to a health check (before/after) the offer and should disclose any conditions that may affect their ability to safely operate a vehicle
• Employment is contingent upon passing random drug and alcohol testing, in accordance with our Drugs & Alcohol policy.

Shift Pattern - Schedule issued 4 weeks in advance.

Monday to Sunday - 40 hours per week/weekend (must be able to work weekends)

• 06:30-15:30
• 14:30-23:30

This role is based onsite at our office at Haneda or Shin-Yokohama.

If you are passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.