The Peninsula hotels is a division of The Hong Kong and Shanghai Hotels limited, operates twelve luxury hotels across Asia, Europe and USA. The Peninsula Hotels is a world class luxury hotel, offered luxurious personalized and high standards of hospitality. We committed to delivering sustainable luxury and positively impacting the local communities. Since opening in 2007, The Peninsula Tokyo has grown to 500+ employees representing 32 nationalities.
We are currently seeking an experiencedConcierge to join our vibrant and diverse team
- This role allowed you to utilize your market insights and relationship building skills to craft the unique, memorable guest experiences
- Utilise your multi tasking and attention to details to elevate guest experiences.
Key Accountabilities
- Possess in-depth knowledge of city activities, (theatre, the arts, special exhibits, concerts, shows, sporting events, leisure, tour) and establish contacts for guest information, ticketing and reservation.
- Handle various guest inquiries over the phone, at the counter, Penchat and by email, and sort incoming emails efficiently for timely response.
- Ensure good service recovery and review the Guest Feedback for timely follow up.
- Communicate and cooperate with all departments (Front Desk, Guest Relations, Guest Services, Reservations, Housekeeping, Food and Beverage) to ensure seamless service.
- Maintain accurate information recording by updating Alice and OnePMS, and share information received from suppliers within the team.
- Continuously look for improvements to enhance service standards, anticipating guests' needs, and take responsibility and initiative on any task or request.
Requirements:
- Customer service or clients/ guests facing experiences
- Knowledge of city activities, attraction, restaurants, leisure activities, sightseeing tours is an advantage
- Business level proficiency in both English and Japanese
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