Responsibilities:
This role will play a critical role in operating marketing campaigns to drive performance and revenue growth.
This position demands a detail-oriented individual capable of handling diverse projects, creating data-driven performance reports, and providing actionable insights to clients through our Account management team. The role involves close collaboration with Account Managers, Creative Strategists, and Data Optimization teams to strengthen relationships with global clients advertising on Yahoo JAPAN, LINE, and other media platforms.
Campaign & Ad Operations:
Oversee campaign setup, bulk uploads, and quality assurance tasks.
Analyze performance data using tools like Koi, pivot table, graphs, and functions in Excel or Google Sheets (pivot table, graph, sum/if functions,.etc).
Manage task and project timelines, and conduct quality reviews across the AOS team.
Train new AOS team members on using LY Ad management tools and campaign editors through demonstrations and sessions.
Provide backup support for AOS team members during their absence.
Assist in media planning, simulations, and data collection in collaboration with team members (Inbound AM/CS/OS/DO).
Support keyword expansion, creative development (Title/Description ad copy creation and display banner/video creatives development with creative partners), and ad copy proposals.
Contribute to the preparation of materials for MBR/QBR/YBR and regular client meetings.
Translation Projects:
Lead translation projects of sales decks, benchmarks, and case studies.
Facilitate translations using the in-house Dragonfly service (e.g., Translate Japanese decks into English or Chinese).
Review translated English materials by other AOS members and provide feedback to ensure accuracy and quality.
Booking, Payments, & Invoicing:
Manage booking/IO, payment, invoice, GCB related tasks, ensuring seamless internal communication.
Resolve outstanding booking and billing issues by guiding team members as needed.
Client Support & Communication:
Manage onboarding processes for Yahoo JAPAN, LINE Ads, and other media in collaboration with New Business and Inbound teams. Communicate with clients (English or Japanese via email) and LY Partners for a smooth onboarding process.
Oversee setup processes and address campaign setting issues promptly.
Provide customer support to small and out-of-tier clients via support forms and email (in English and Japanese).
Foster client satisfaction and trust through precise campaign setups and proactive communication.
Onboarding process by collaborating with our Global Client Partnership team:
Launch LINE Ad and Yahoo JAPAN Ad for our new clients
We will standardize and streamline the onboarding process.
By communicating closely with LY and clients, we will support smooth account opening and early start of ad delivery.
General & Administrative Support:
Act as a backup for team members during absences
Assist with administrative & general tasks as assigned.
Skills & Qualifications:
Expertise in operating marketing campaigns through performance and data analysis.
Strong communication skills in Japanese, English and Mandarin Chinese (both read/write / verbal). Native fluency in Mandarin Chinese.
Client support and client facing experiences
Excellent project management skills, with the ability to handle multiple tasks and prioritize effectively.
Proficiency with ad management tools, campaign editors, and data analysis tools.
Technical proficiency in Excel/Google Sheets, PowerPoint/Google Slides, and LY Ad management tools.
Boundless is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ) or call Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.
At Boundless, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don't require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you'll be given notice to make arrangements.
If you're curious about how this factors into this role, please discuss with the recruiter.
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