About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
1. Manages the activities at the Front Desk during the day/overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
2. Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
3. Personally handles all guest relocations according to established guidelines.
4. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.
5. Reviews late arrivals, next day early arrivals and departures to plan for the next day's activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
6. Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems.
7. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
And other related duties.
-
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Kyoto Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Kyoto Four Seasons Hotels and Resorts Full timeJustification · The Four Seasons Hotel Kyoto is looking for a Guest Relations Officer. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms Divisi ...
-
Kyoto Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Hilton OTHER100を超える国と地域に数千ものホテルを展開するヒルトンは、お客様にご満足いただける機会を無数にご用意しています。開かれたドアから歓迎の笑顔、そして特別な体験まで、私たちは毎年ご宿泊される何百万人もの旅行者に、決して忘れることのない歓迎をお届けしています。フラッグシップ・ブランドであるヒルトン・ホテルズ&リゾーツに加え、ウォルドーフ・アストリア、LXR、コンラッド、キャノピー、キュリオ・コレクション、ダブルツリー、ヒルトン・ガーデン・イン、ハンプトン、その他多数のブランドを展開しています。 · グローバルな旅が世界に与える影響を理解できる方なら、ヒルトン ...
-
ショー&イベント制作】シーニック・マネージャー
11時間前
Osaka Universal Beijing Resort エンターテイメント開発・運営【JOB SUMMARY】 · シーズナルイベントなどの立ち上げに伴い、エンターテインメントテクニカルチームのシーニックセクション(舞台美術)の管理を担っていただきます。各シーズンに登場する、エンターテイメント性にあふれるさまざまな建築物の施工管理や工事に関わることができます。 · ワールドクラスかつユニークな「ここだけ」のショーやイベントの制作を通じて、「来場意向を喚起し、ゲスト満足度を最大化すること」「エンターテイメントの力で社会を超元気にし、企業価値を高めること」で、ビジネスの成長に貢献していただきます。ゲストや社会に「ありえないワクワクドキドキ ...
-
Quality Manager
1日前
Osaka St. Regis Hotels & Resorts Full timeJOB SUMMARY · Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at th ...
-
Core Supervisor
4日前
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Night Auditor
5日前
Osaka Aloft Hotels Full timePOSITION SUMMARY · Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and ...
-
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Core GRO
4日前
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
AMbassador
2日前
Osaka SWISSOTEL Full timeJob DescriptionTo consistently offer professional, friendly and engaging service. · To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies. · To handle Guest concerns and react quickly, logging and notifying the appropriate l ...
-
Club Lounge GRO
2日前
Osaka Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Night Manager
2日前
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka The Ritz-Carlton Full timePOSITION SUMMARY · Perform general office duties to support Sales & Marketing filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process proposals, contracts, or banquet event orders). Promote awareness of brand image internally ...
-
Osaka Hilton Full time【Conrad Osaka】Assistant Marketing Communication Manager( Job Number: · HOT0A3X7) Work Locations · :Conrad Osaka2-3-8 Nakanoshima, Kita-kuOsaka With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open doo ...
-
AMbassador
2日前
Osaka Accor Full time· Company Description · Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Ai ...
-
Osaka SWISSOTEL Full timeJob Description Consistently offer professional, friendly and engaging service · Keep uniform in good condition – clean, presentable – and ensures standards of personal appearance and hygiene provide an example for the team and present a professional image to our guests. · Store ...
