About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role
Assisting the entire CORE team on daily tasks, particularly guest interaction, in order to achieve guest satisfaction and record and follow up guest inquiries accordingly

What you will do

Ensure all local and corporate policies, works rules and benchmark standard are properly applied.

Supervises all calls promptly within three rings.

Ensures all call is transferred to the correct guest.

Completely familiarized with the telephone console.

Must be familiarized with CORE Center related equipment.

If required, performs follow-up calls to guests concerned to ensure service/facility defect has been rectified to satisfaction.

Maintain logbook of all office equipment calculates and save DOWN TIME reports when system out of service.

Performs any other duties that may be assigned by the CORE Assistant Manager.

Handles all telephone inquiries and request in a professional manner.

Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel's and Four Seasons policies and procedures.

To have knowledge of the CORE center systems e.g. PABX/Avaya System/FS Chat/Opera System/Hotsos/Inncom/BroadYun.

To have knowledge of Four Seasons Hotel Osaka program e.g. F & B Promotions, Room Product Knowledge, Spa & Gym information, Banquet Function Room and all hotel promotions etc.

Keeps Hotel Assistant Manager informed of any extraordinary or emergency situations l Relates to Hotel Assistant Manager any guest complaints or problems Records in telephone log book all follow-up actions required

Possesses full knowledge of emergency procedures.

Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.

Responds to Emergency calls, as may be required.

Supervises CORE Center operation and workflow to maximize guests satisfaction.

Ensures that the CORE Center is always sufficiently staffed. l Maintains file of equipment needs and obtains quotations for submission as part of budget process.

Issues job requisitions / orders for maintenance and checks and follows-up on repair and maintenance of equipment. Oversees and ensures proper maintenance of equipment in the area of assignment.

Ensures that all staffs are aware of Lost and Found procedures, at all times. Ensures that all staffs are aware of guidelines governing complaints handling. Supervises the duties of communicate with others department.

Interacts with other departments to provide additional or specialized guest services.

Ensures there is a healthy and strong communication link between the various Front Office Department, Housekeeping Department and other department.

Possesses full knowledge of emergency procedures.

Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.

Responds to Emergency calls, as may be required.

Coordinates and ensured timely execution of guest requests by concerned departments.

Collates and provides feedback to Management on issues whenever necessary, to ensure guest requests are met by related Department or Division.

What you bring

EDUCATION: High School education or equivalent experience

EXPERIENCE: Preferred one to two years' experience in related position with Four Seasons or another luxury hospitality brands
Ability to read, write and speak English and Japanese and other foreign language are preferable.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resorts

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

Full-time position

Require a flexible schedule in order to accomplish all major responsibilities and tasks

The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.