Futakotamagawa Rise Rakuten

Job Description:

About Organization

Our mission in the Digital Product Management Section is to plan, develop and deliver a digitalized lifestyle Product with all Rakuten Mobile users. Based on customer feedback, we work closely with design and development teams and many other stakeholders to bring innovative new products and features to market that prioritize customer satisfaction. This is an exciting opportunity in a fast paced environment to work with many talented people and modern technologies.
We would like to employ professionals who can take this great opportunity, which will have such a great impact on society with our dynamic innovative service, and enjoy this new challenge together with us.

Job Duties

This role leads the design of high-quality, efficient operations for product planning and development, ensuring business growth and stability.

Key responsibilities include establishing incident criteria, workflows, and SLAs for F/E and B/E to enhance service quality. The position requires cross-departmental collaboration to guide services from launch to improvement and lead incident resolution, RCA, and stakeholder communication to ensure business continuity and optimize customer experience.

This role drives business growth and stable operations by leading high-quality, efficient operational design from product planning through development.

Key Responsibilities
Operation Design: Establish F/E & B/E flows, incident criteria, and SLAs; optimize processes.
Cross-Functional Collaboration: Partner with diverse teams (SXC, Engineering, CS) for seamless service delivery.
Incident Management: Lead incident resolution, RCA, and stakeholder communication.
Process Improvement: Standardize operations and enhance service quality via data analysis.
Work Approach
Proactive engagement with development, building stakeholder trust, data-driven decisions, and swift incident response.

Scope of Responsibility
Operational design quality, rapid incident resolution, and continuous improvement of service quality and stability.

Minimum Qualifications
・IT/Web/SaaS Operations, Service Management, or Delivery experience.
・Practical ITIL experience (Incident, Problem, Change Management).
・Cross-departmental/vendor coordination and leadership.
・New service launch or large-scale system improvement project participation.
・5+ years of relevant experience.

Required Skills
・Strong logical thinking and analytical skills for complex system/operation design.
・Excellent facilitation and negotiation for stakeholder consensus.
・Problem-solving and execution capabilities.
・Data-driven analysis and improvement proposal skills.

Effective documentation skills.
Foundational knowledge of IT infrastructure, databases, and applications.

Preferred Qualifications

Industry of Origin: IT services, Telecommunications, Web services, SaaS, E-commerce, FinTech, or equivalent industries.
Qualifications: None specifically required (ITIL Foundation/Expert, PMP, Prince2, CompTIA Project+ or other service management/project management qualifications are a plus).

Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)

  • Futakotamagawa Rise Rakuten

    This role leads the design of high-quality efficient operations for product planning and development ensuring business growth and stability. · This position requires cross-departmental collaboration to guide services from launch to improvement lead incident resolution RCA stakeho ...


  • Futakotamagawa Rise Rakuten ¥2,400,000 - ¥2,800,000 per year

    We are seeking a core management talent to drive our growth and expansion in the data-driven marketing domain leading the development of digital advertising effectiveness verification products and promoting alliances that our company is advancing. · This role involves developing ...


  • Minato American Express Full time¥5,000,000 - ¥10,000,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive ...


  • Minato アメリカン・エキスプレス ¥8,000,000 - ¥15,000,000 per year

    We are looking for a Digital Product Manager to work in our International Shop team and help to deliver an exciting vision. You will be responsible for both front-end and back-end capabilities that enable key shopping acquisition journeys, including their optimization and growth ...


  • Tokyo KPay Group ¥120,000,000 - ¥192,000,000 per year

    KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. · Define requirements and lead development of the merchant payout and fund management system · Design and oversee integrati ...


  • Greater Tokyo Area adidas ¥4,500,000 - ¥9,000,000 per year

    As a Project Manager within adidas Digital Content Product Presentation, you will lead the execution of medium-scale digital initiatives and key change requests. Operating primarily at the local market level, you will ensure projects are delivered on time, within budget, and to q ...


  • Tokyo Rakuten ¥960,000 - ¥1,440,000 per year

    We are currently seeking a core management talent to drive our growth and expansion in the data-driven marketing domain. This role involves leading the development of digital advertising effectiveness verification products and promoting alliances that our company is advancing. · ...


  • Tokyo KPay Group ¥10,000,000 - ¥16,000,000

    KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 52,000 merchants across Hong Kong, Singapore, and Japan, KPay is unleashing merchants' growth potential by bui ...


  • Tokyo Rakuten Mobile, Inc. Full time¥6,000,000 - ¥12,000,000 per year

    This is an exciting opportunity in a fast-paced environment to work with many talented people and modern technologies. We would like to employ professionals who can take this great opportunity, which will have such a great impact on society with our dynamic innovative service, an ...


  • Tokyo TikTok ¥2,000,000 - ¥2,800,000 per year

    We are user-oriented and committed to technological excellence. Our goal is to drive and lead technological innovation in the ad tech and creative industry, · Familiar with the logic of monetization products such as brands, creators, and effectiveness. · Understand the brand mark ...


  • Tokyo Rakuten Mobile, Inc.

    The Product Marketing Manager will engage in market research and competitor analysis to identify product differentiation points and growth opportunities. · ...


  • Tokyo Rakuten Mobile, Inc. ¥5,000,000 - ¥10,000,000 per year

    This is an exciting opportunity in a fast-paced environment to work with many talented people and modern technologies. We would like to employ professionals who can take this great opportunity, which will have such a great impact on society with our dynamic innovative service, an ...


  • Roppongi, Tokyo Uber ¥3,000,000 - ¥6,000,000 per year

    This role is a unique opportunity to help deliver best in class consumer experience - driving higher engagement on the platform through growth campaigns and product optimisation. · Drive growth of our existing products: Develop and execute strategies that expand rider adoption of ...


  • Tokyo TikTok ¥4,000,000 - ¥12,000,000 per year

    Our mission is to empower and inspire advertisers, creators, and third-party participants within the ecosystem, delivering the most engaging creative experiences to end users. · Familiar with the logic of monetization products such as brands, creators, and effectiveness, formulat ...


  • Tokyo TikTok ¥3,000,000 - ¥6,000,000 per year

    The Creator Product Adoption team within Japan Programs and Market Insights team is responsible for best-in-class scalable approaches driving product adoption goals with Creators.Tokyo-based role will execute programs collaborating Regional & Central Operations teams Content Stra ...


  • Futakotamagawa Rise Rakuten ¥2,000,000 - ¥2,800,000 per year

    Rakuten Group has positioned "AD Business" as its fourth pillar, following Commerce, Fintech, and Mobile. · Job Summary: Sales assistance / creative direction / campaign management / event sponsorship-related operations for advertising solution sales. · Execution improvement mana ...


  • Futakotamagawa Rise Rakuten ¥2,400,000 - ¥2,800,000 per year

    We are seeking a marketing leader who will drive the growth of Rakuten Kakeibo by expanding the user base and enhancing brand recognition. · - Develop and execute comprehensive marketing strategies and tactics · - Oversee and optimize digital advertising operations (Google, TikTo ...


  • Futakotamagawa Rise Rakuten ¥2,400,000 - ¥2,800,000 per year

    We are looking for a product manager who understands the business background, objectives, business needs and challenges. · ...


  • Futakotamagawa Rise Rakuten ¥500,000 - ¥1,000,000 per year

    As Operation Section, we manage tasks related to advertising placement. · ...


  • Futakotamagawa Rise Rakuten ¥2,500,000 - ¥5,000,000 per year

    This position offers close proximity to the management team, allowing for daily involvement in business decision-making. We also organize and set up regular reporting meetings for the management. · We are enhancing the linkage between strategic planning and financial management w ...


  • Futakotamagawa Rise Rakuten

    +Job Description: · +The Ad & Media Company is committed to the overall development of the Rakuten Group, · +aiming to make "Advertising" the fourth pillar of the group, · +following "EC, FinTech, and Mobile."+ ...