At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

In Enterprise Digital we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits, and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital, and connected world.

You will have the opportunity to make a direct contribution to the success of our company, working among high performing engineering, design, analytics, and product teams.  You will have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.

We're looking for a Digital Product Manager to work in our International Shop team and help to deliver an exciting vision. You will be responsible for both front-end and back-end capabilities that enable key shopping acquisition journeys, including their optimization and growth through extensive experimentation.  You will have a key focus on the Japanese market, but this is a global role, and you'll also be working closely with teams in Australia, India and the UK.

You will:

l   Innovate through collaboration, research, and analysis to continuously define a pipeline of new features that enhance the experience and improve key priorities & desired outcomes to support Enterprise goals

l   Leverage quantitative and qualitative data to drive informed decisions, experimentation, and product strategy

l   Develop a deep understanding of the customer experience, researching and analysing user experience data and analytics to identify and quantify opportunity areas

l   Partner with marketing, engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration

l   Oversee the delivery of a product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams

Required skills

l   Excellent written and verbal communication skills with fluent English and Japanese (N1 or equivalent proficiency in JLPT if you are a foreign national).

l   5+ years' experience of digital product management shipping features that delight customers and users. If you're passionate about technology improving lives and have other highly relevant experiences and looking for a career change, we're happy to consider your application.

l   Strong collaboration & relationship skills – we are a relationship-oriented company, that values diverse perspectives. Your ability to listen deeply and contextualise your insights are essential to achieving the best outcomes.

l   Proven prioritization skills and an ability to work in a dynamic environment with a fast pace and changing needs

l   In depth knowledge and demonstrated experience of agile processes and principles

l   Attention to detail and a keen understanding of data and analytics

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.