International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.
We are currently seeking a Japan Payments Processing & Appointments Executive (Japanese-English Bilingual) to support our TRICARE operations in Japan.
Description
Key Responsibilities
Schedule medical appointments with Japanese hospitals for TRICARE beneficiaries
Communicate appointment details in English to U.S. military base personnel
Manage cases in accordance with TRICARE operational procedures
Respond promptly and professionally to appointment requests and inquiries
Maintain accurate case records and documentation
Escalate cases when necessary and keep stakeholders informed
Make outbound calls to follow up on claims and appointment queries
Collaborate with internal teams including Global Customer Service Executives, Doctors and Nurses, Network managers, Client relations managers,
Build and maintain strong relationships with healthcare providers
Committed to optimizing workflows and driving operational excellence.
Stay updated on protocols and procedures
Requirements
Required Qualifications
Bachelor's degree in any field
Fluent Japanese and English
Benefits
Warm, supportive and open company culture
Structured career development track, with opportunities for progression and advancement
An opportunity to thrive in a global environment
We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support
By joining International SOS, you will contribute to a global network dedicated to protecting people and organizations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now
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