The opportunity
Are you ready to take on a leadership role at the forefront of the gaming and entertainment industry? Unity Technologies Japan K.K. seeks a highly skilled Senior Manager to lead our VIP customer accounts within the global Strategic Partner Support Team. In this senior leadership position, you will play a vital role in the global Unity Customer Success Operations organization, addressing complex challenges game developers face and guiding them to achieve their success goals.

As the Sr. Manager of the department, you will manage and mentor a middle-size group, ensuring they provide exceptional technical support and consultations to our strategic partners. You will cultivate and maintain strong business relationships with VIP customers, directly influencing the direction of the organization by reporting to the VP. Additionally, you will collaborate closely with various of Unity's internal teams to share useful customer feedback and enhance our products and services.

This position serves as a critical link between game development partners and Unity, ensuring seamless communication and effective solutions. If you possess a deep understanding of the global video game industry, exceptional leadership skills, and outstanding communication abilities, we want to hear from you

What You'll Be Doing

• Leading and mentoring a team to provide technical support and consultations to our strategic partners, including platform owners and key software developers.
• Collaborating with internal Unity teams, key developers, and clients on technical solutions.
• Cultivating and maintaining strong business relationships with VIP customers in the gaming and entertainment industry.
• Designing and producing customized technical consulting and support service products for strategic partners.

What We're Looking For

• Proven strong leadership and people management skills, with the ability to develop career paths for team members.
• Comprehensive understanding of all aspects of the software development lifecycle.
• Deep knowledge of global video game and entertainment business trends and history. Familiarity with international business protocols and culture gaps, especially between Japan, US, and EU.
• Strong communication and excellent presentation skills.Ability to work effectively as part of a diverse team.Professional proficiency in English and Japanese.
• B2B consulting experience in relevant industries (gaming/entertainment, software development, etc.)
• Reporting directly to the VP of the organization to drive business direction and work with staff on service issues.Collaborating with Unity's engine R&D team and clients to establish platform engine release management procedures.

You might also have

• Work experience with multi-region game developers or publishers.
• Experience in game or software development in a leadership role.
• Management or director experience in small to mid-sized organizations.

Additional Information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Life at Unity
We offer a wide range of benefits designed to support employees' well-being and work-life balance. You can read more about them on our career page.

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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