Work location: mainly in Akasaka, Minato-ku, Tokyo
・Occassional business trip may be required to: Nakanoshima, Kita-ku, Osaka
Job Description
This position will primarily manage all user support services provided by Bios for a foreign-affiliated client, conduct business communications with the clientt, and guide them toward resolving issues and achieving future growth.
Responsibilities include but are not limited to the following:
Manage business as usual (BAU) operations
Fulfill IT support service needs and achieve goals and expected deliverables in accordance with customer policies, procedures, and processes.
Identify improvement opportunities, resolve issues, resolve conflicts and critical paths, and ensure consistent SLA results.
Build and maintain positive working relationships with customers and other stakeholders.
Build and maintain an inclusive and engaged team culture.
Report and review service performance to customers.
Required Skills
Technical Skills
L2 On-site and remote support troubleshooting experience
3+ years troubleshooting PC hardware/Software (Windows workstation 10, Office, Basic Back-office software) and Wintel network (Active directory user and PC accounts, GPO, MS Exchange and/or Office 365)
3+ years' experience working for IT service company or servicing as IT Support for 50+ users company.
Good knowledge of network infrastructure, protocols and services.
Management skills
2+ years of experience managing a department or team of 10 or more people
Client negotiation experience (contracts, service quality, cost, etc.)
Experience in numerical analysis, report creation (monthly and weekly), and proposal writing
Team development experience
Human Resource Development
Requires Languages:
Japanese: fluent level~Native (reading, writing and speaking)
English: Business level
Work Hours:
Mon ~ Fri
9:00 to 18:00 , or any other hours suggested by BiOS
One hour's lunch break each day
Salary range: Commensurate with experience and skill
■ Benefits
Social Insurance
Commuting/ Transportation Allowance
Sport Facilities
■ Qualifications
■ Minimum Language Requirements
English Level: Business Conversation Level
Japanese Level: Native Level
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