Job Title
Customer Operations Planner
Management Level
Lead Professional
Job Description
Are you interested in joining a team passionate about enhancing customer experience? Join us and help shape the future of one of the world's most loved brands
Bring your analytical approach and collaborative spirit to support the business growth in LEGO Japan
No relocation assistance is provided for this role.
Core Responsibilities
Order Management (50%)
1-1. Orders processing and customer service
- Process customer orders based on each customers' specific processing framework to ensure customer's orders are processed in the most efficient manner
- Upload and check customer orders (excel, EDI, web-EDI, B2B order portal etc…) into SAP within expected lead-time timeframe
- Coordinate product deliveries with 3rd party logistic partners
- Answer customer inquiries to enhance customer satisfaction levels
1-2. Electronic Order Processing
- Accurately process EDI / Web B2B orders electronically
- Ensure that all electronic messages are generated successfully (POA,POC,ASN,INVOIC)
- Communicate and correct any error that may occur due to inconsistencies between customer and The LEGO systems
1-3. Efficient and sufficient retail stock management for high stock turn and stock availability
1-4. Manage supply allocation process in the Business Unit with Customer Development team, in case of constrained supply
1-5. Reverse logistics
- Create return orders
- Assist with return logistics enquiries
1-6. Value-added Services
- Execute customer specific tasks (end of month reconciliation, palletization schematics preparation)
- Actively review customers weekly replenishment orders vs stock and sales data
Order Digitization, Process Improvement (50%)
2-1. Lead order processing automation related project including SAP, B2B web shop, EDI, Contents Hub, approval engine etc…
2-2. Lead system interface projects from supply chain perspectives, such as sales planning & management tools (TPM, CTM, Listing Management tools) interface to order processing tools, and their impact to OM, Master, DP, CO, Ops tools, various Market & Channel Tech & Tools connections bridge
2-3. Maintain required Masterdata on SAP, EDI and Web B2B and customer portals, and become subject matter expert in product and customer Masterdata in Japan business unit
2-4. Continuous improvement on Order process optimization
Other Ad-hoc and organization engagement
Play your Part in our Team Succeeding
LEGO Japan is the sales organization of The LEGO Group that is responsible for sales activities in Japan Market. The size of the organization is approximately 60 including temporally workers. Market Operations team in Japan consists of 3 sub-team; Demand Planning, Customer Operations and Order Management. This position sits under Order Management team.
Do you have what it takes?
- Proven ability to engage with different parties in a multi-national matrix organization with minimal supervision
- Advanced knowledge and experience of supply-chain operational procedures and tools (such as SAP, EDI etc…)
- Exercise considerable discretion and independent judgment in problem solving
- Timely multi-task management with prioritization
- Advanced MS Office applications (Excel, PPT, Word, Outlook, Teams, Power BI)
- Influence leadership through explanation of facts, policies and practices
- Japanese & English project management skills at multi-national matrix organization
- Staff management experience
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What's in it for you?
Here is what you can expect
Family Care Leave
- We offer enhanced paid leave options for those important times.
Insurances
– All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing
- We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount
– We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus
- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace
- When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children's Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
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