Tokyo Expedia Group

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

*Lodging Partner Associate, Japanese Language Support
Introduction to the team*
Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In This Role, You Will
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

  • Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
  • Respond to inquiries or requests in inventory management, data entry and training
  • Call partners to resolve current and future issues (questions, changes, etc.)
  • Providing supplier self-service support and maintenance.
  • Flexibly adhering to defined procedures, standards and performance expectations.

Experience And Qualifications

  • Professional proficiency in English and Japanese language skills
  • Diploma, University Degree; related field; or equivalent related professional experience
  • or equivalent
  • Experience in customer service-oriented industry
  • Hotel/Travel -industry experience will be a plus
  • Fluency with internet, computer usage and web-based application skills
  • Experience with Microsoft Office products and various call center support programs
  • Solutions mindset and a real passion for the partner and the traveler experience
  • Ability to handle situations effectively; to set expectations and deliver information in a positive way
  • An individual who will take ownership of problem resolution.
  • Excellent time-management and prioritisation skills
  • Listens carefully and attentively to others' opinions and ideas
  • Listens to others' perspectives and clarifies meaning before responding
  • Keen eye for detail and high level of accuracy
  • Exercise good judgment in decision-making

Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, , and Expedia Cruises Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.



  • Tokyo Expedia Group ¥3,000,000 - ¥6,000,000 per year

    We are seeking a Lodging Partner Associate to provide inbound and outbound support to our hotel and property partners. The successful candidate will be responsible for promoting excellent partner relations, responding to inquiries or requests, and providing supplier self-service ...


  • Tokyo Expedia Group ¥900,000 - ¥1,200,000 per year

    We are seeking a Lodging Partner Associate to provide inbound and outbound support to our hotel and property partners. The successful candidate will be responsible for handling multiple software programs, responding to email and phone communications, and providing a simple, rapid ...


  • Tokyo Expedia Group Full time¥3,000,000 - ¥6,000,000 per year

    We are seeking a Lodging Partner Associate to provide inbound and outbound support to our hotel and property partners. The successful candidate will be responsible for promoting excellent partner relations, responding to inquiries or requests, and providing supplier self-service ...

  • Intern- Fragrance

    1ヶ月前


    Tokyo CHANEL ¥4,000,000 - ¥6,000,000 per year

    Support coordination with local business partners and Global Artistic Direction Quantitative analysis for social media platforms - LINE and X e-commerce heat maps Support Project Managers with daily tasks Assist team with administrative tasks Either English or Japanese at a fluen ...

  • AI Script Intern

    4週間前


    Tokyo Dyna ¥2,000,000 - ¥4,000,000 per year

    We are seeking a passionate and proficient Japanese-speaking intern to join our AI business team. In this role, you will play a crucial bridging function, directly participating in the testing and optimization of our globally leading AI Agent products. · Be responsible for the sy ...


  • Tokyo Tencent ¥120,000 - ¥180,000 per year

    We are seeking a highly motivated and detail-oriented Japanese Producer to join our localization team. In this pivotal role, you will manage the end-to-end localization process from Chinese to Japanese or English or Japanese for a variety of engaging game projects. · Review, proo ...


  • Tokyo, Japan Asialocalize ¥4,000,000 - ¥6,000,000 per year

    This role involves providing accurate and culturally appropriate interpretation services during OPI/VRI sessions for Japanese-speaking patients in healthcare settings. · -Provide accurate and clear interpretation of verbal communication between Japanese-speaking patients and heal ...


  • Tokyo Azeus Systems Limited

    We are looking for a fearless communicator who can confidently engage with Japanese corporates and help us expand our partnership network across Japan. · Identify, approach, and engage potential corporate and institutional partners in Japan. · Represent the company confidently in ...


  • Tokyo, Japan Anthropic

    Anthropic's mission is to create reliable interpretable steerable AI systems. · We're seeking an experienced Japan Developer Community Lead. · ...

  • M&S Recruiter Japan

    1週間前


    Tokyo, Tokyo Marriott Vacations Worldwide

    The M&S Recruiter supports talent acquisition across multiple countries by focusing on candidate pre-screening, assessment, · and the development of effective recruitment channels. · ...


  • Tokyo, Kantō, Japan Azeus Systems Limited

    We're looking for a fearless communicator someone who can confidently engage with Japanese corporates open new doors and help us expand our partnership network across Japan. · Identify approach and engage potential corporate and institutional partners in Japan. · Represent the co ...


  • Tokyo, JP CIC

    CIC builds and connects thriving innovation communities around the world. · ...

  • Head Of Finance

    2ヶ月前


    Tokyo Forestown International Consulting Inc. ¥600,000 - ¥1,200,000 per year

    Head of Finance responsible for overall financial operations of Japanese legal entity, including general ledger management, accounts receivable and payable, payroll calculation, expense control, and tax filing. · Be responsible for the overall financial operations of the Japanese ...


  • Tokyo, JP CIC

    + Build relationships with key partners in Japan including government entities corporations universities and other players in the innovation ecosystem + Develop new programs and partnerships that align with both CIC Institute's broader programming portfolio and Japan Desk's missi ...


  • Tokyo Beyondsoft ¥6,000,000 - ¥12,000,000 per year

    As a Cloud Solution Architect, you will focus on Microsoft Identity (Entra ID) and Security, as well as Microsoft Exchange On-Premises/Online solutions. You will provide enterprise customers in the Japanese market with original equipment manufacturer (OEM)-level technical support ...

  • Trader

    2ヶ月前


    Tokyo Schonfeld ¥600,000 - ¥1,200,000 per year

    We are seeking an experienced Trader with Japanese market expertise to join the team at Schonfeld in our Tokyo office. · You will have a passion for trading and a deep understanding of the Japanese market, proactively collaborating with portfolio managers on market knowledge, per ...


  • Tokyo Third Bridge Group Limited ¥3,500,000 - ¥6,000,000 per year

    Third Bridge is a market-leading global investment research firm. We provide unique, human-led insights to some of the world's largest hedge funds, mutual funds, private equity funds and management consultancies to help them make better investment decisions. We serve over 1,000 i ...


  • Tokyo, Tokyo PEOPLE MAKE PLACES LIMITED ¥480,000 - ¥960,000 per year

    We are recruiting an Operations Manager to oversee live trips and support our customers while they are traveling in Japan. The role requires fluency in speaking, reading and writing both English and Japanese. · To ensure the trip goes according to plan, while also adapting the it ...

  • HR Business Partner

    1週間前


    Tokyo Woven

    HR Business Partners work with business leaders to advise on building the talent and organization to deliver the company's mission and vision. · ...


  • Tokyo Computer Futures ¥3,000,000 - ¥6,000,000 per year

    A top-tier TravelTech company is expanding its Tokyo team and looking for a dynamic Associate Market Manager to help drive growth and optimize hotel partner performance across Japan. · Build and maintain strong relationships with hotel partners, offering data-driven consulting an ...

  • Sales Manager

    2週間前


    Tokyo Ideal Folks LLC ¥2,000,000 - ¥2,800,000 per year

    The ideal candidate is a motivated well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. · Identify and pursue new business opportunities across Japan and international markets · Build and maintain strong client ...