Yokohama Apple Full time
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you


Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Description


Apple's Strategic Data Solutions (SDS) is seeking a Fraud Investigation Supervisor.

In this role, you will be responsible for providing daily supervision, developing the fraud investigation team's talent, and leading the daily execution of the business.

We contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner.



This role is located at the Apple corporate campus in Yokohama, Japan.

The SDS Fraud Investigation Supervisor is responsible for managing and promoting the development of Fraud Investigators.

You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner.

Minimum Qualifications


Critical thinking and self-motivation are an absolute must
Excellent Japanese and English proficiency. Strong written and verbal communications
2+ years management experience, leading a team of 15+ direct reports
Proven leadership experience in a Retail Customer Service or Contact Center environment
Passion for developing direct reports
Bachelor's degree or equivalent experience plus 1–3 years experience in a customer service and support environment

Preferred Qualifications


Knowledge of the Retail Customer Care and customer support model
Fraud prevention and/or banking experience
Strong analysis and problem-solving skills
Strong decision-making capabilities and sound judgment
Strong work ethic with a high degree of flexibility
Excellent interpersonal skills
Ability to work in a fast-paced, challenging environment
Flexibility to work rotation including weekends and public holidays during peak period
Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
Makes space to listen, learn, and amplify diverse perspectives and experiences
Confronts barriers to greater inclusion with tenacity, care and commitment
Experience in people management with strong leadership background preferred

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