Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
Description
Apple's Strategic Data Solutions (SDS) is seeking a Fraud Investigation Supervisor.
In this role, you will be responsible for providing daily supervision, developing the fraud investigation team's talent, and leading the daily execution of the business.
We contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner.
This role is located at the Apple corporate campus in Yokohama, Japan.
The SDS Fraud Investigation Supervisor is responsible for managing and promoting the development of Fraud Investigators.
You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner.
Minimum Qualifications
Critical thinking and self-motivation are an absolute must
Excellent Japanese and English proficiency. Strong written and verbal communications
2+ years management experience, leading a team of 15+ direct reports
Proven leadership experience in a Retail Customer Service or Contact Center environment
Passion for developing direct reports
Bachelor's degree or equivalent experience plus 1–3 years experience in a customer service and support environment
Preferred Qualifications
Knowledge of the Retail Customer Care and customer support model
Fraud prevention and/or banking experience
Strong analysis and problem-solving skills
Strong decision-making capabilities and sound judgment
Strong work ethic with a high degree of flexibility
Excellent interpersonal skills
Ability to work in a fast-paced, challenging environment
Flexibility to work rotation including weekends and public holidays during peak period
Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
Makes space to listen, learn, and amplify diverse perspectives and experiences
Confronts barriers to greater inclusion with tenacity, care and commitment
Experience in people management with strong leadership background preferred
-
Yokohama Apple Full time¥4,000,000 - ¥8,000,000 per yearAt Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with o ...
-
神奈川県 横浜市, Apple ¥1,200,000 - ¥1,500,000 per year+ Job summary · At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details,We can make a big ...
-
Japan - Yokohama-shi VeecoWe design highly complex machines used by customers to create devices that drive the digital age. · We're looking for material difference-makers to join our growing team. · The Field Service Engineer performs routine customer support activities involving installation and repair o ...
-
Yokohama, Kanagawa HiltonThe Assistant Manager - Credit supports the overall strategic management of the credit section by establishing effective working relationships with colleagues. · ...
-
Kawasaki Medtronic Full time¥1,800,000 - ¥3,600,000 per yearAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. · ...
-
Shinagawa General MotorsThis role is categorized as on-site. The successful candidate is expected to report to GM Japan Headquarter office in Tokyo, Japan full time.The Role -Work involves functioning as technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality i ...
-
Shinagawa-ku, Tokyo General Motors ¥2,500,000 - ¥6,000,000 per yearThis Service Engineer will work with suppliers to resolve quality issues and provide technical support. · - Service · - Provide technical advice to dealer personnel diagnosing and repairing vehicles in 'fix it right the first time' manner including on-site support. · - Responsibl ...
-
Shinagawa General Motors ¥4,500,000 - ¥6,500,000 per yearThis role is categorized as on-site, but the job can be performed entirely from home through internet connection or calls. The successful candidate is expected to report to GM Japan Headquarter office in Tokyo, Japan full time. The role involves functioning as technical liaison b ...
-
Tokyo Recruiter4you Full time¥3,000,000 - ¥6,000,000 per yearWe are supporting our client in hiring an experienced Fraud Officer to strengthen their fraud prevention capabilities and safeguard their digital goods platform. · Monitor and analyze digital goods transactions to detect suspicious patterns and potential fraud. · Conduct thorough ...
-
Tokyo Rakuten Full timeThe Rakuten Group's Crime Control Section serves as the anti-fraud headquarters for all group services. The section is responsible for safeguarding the security and safety of the Rakuten economy and minimizing risks through strengthening anti-fraud measures, collaborating with in ...
-
Tokyo RakutenThe Crime Control Section serves as the anti-fraud headquarters for all group services tasked with safeguarding the security and safety of the Rakuten economy.Rakuten Group's Crime Control Section is responsible for fraud prevention and crime countermeasures across various servic ...
-
Setagaya RELXWe are seeking a candidate who can identify, customize, and implement appropriate applications and solutions for external clients—particularly in HR information systems and manufacturing-related solutions. · We will analyze client needs, participate in solution design, translate ...
-
Zama Booz Allen Hamilton $86,800 - $198,000As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don't. · ...
-
Setagaya, Tokyo RELX $1,000,000 - $1,500,000 per yearWe are seeking a Senior Technical Consultant to support our clients in implementing HR information systems and manufacturing-related solutions. · You will analyze client needs, participate in solution design, translate business requirements into product specifications, and suppor ...
-
Greater Tokyo Area Tenth Revolution Group Remote jobA global BPO/technology services company is looking for a Country Business Information Security Officer (BISO) to support Japan. · ...
-
Internal Audit
2ヶ月前
Shibuya W3Global ¥1,200,000 - ¥1,500,000 per year+The purpose of auditing is not merely to point out errors. · +Audit across various areas including business operations and compliance with regulations. · +Benefit Highlights: Work-life balance (average 20 hours/month overtime), opportunities to gain global experience through aud ...
-
Internal Audit
2ヶ月前
Shibuya-ku, Tokyo W3Global ¥1,200,000 - ¥2,000,000 per yearThe purpose of auditing is not merely to point out errors. Using internal audit functions, you will identify and address issues that may have been overlooked within departments. · Operational audits (including banking agency and card operations) · Personal data protection audits ...
-
Japan DataVisorDataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutio ...
-
Senior Consultant
2ヶ月前
Tokyo Control Risks Full time¥6,000,000 - ¥12,000,000 per yearWe welcome applicants who resonate with our philosophy and are motivated to contribute to society by applying their expertise in the risk domain. · Providing Consulting Services Related to Intelligence Investigations, Fraud Investigations, and Country Risk Analysis · Business Dev ...
-
Tokyo DataVisorWe are seeking a Senior Technical Account Manager to manage a portfolio of client relationships and establish themselves as a trusted technical advisor. · Provide product support, escalation, and resolution of technical issues · Architect machine learning and rule-based solutions ...
-
Minato AXA Japan/ アクサ・ジャパンTo lead the execution of Internal Audit investigations within AXA Japan in order to provide timely independent assurance and improve control culture. · ...