Shinjuku Hilton Grand Vacations

Job Title:

Lead Manifest Coordinator

Summary:

The Lead Manifest Coordinator ensures the smooth flow of tours to the Asia Pacific Sales Galleries and the integrity of guest/tour information. They are responsible for handling reports for team members, assisting with daily tasks of Manifest Coordinators, setting performance standards for Manifest Coordinators, and holding them accountable for their overall performance.

Key Responsibilities:

  • Creation of manifests (CR) for Japan distribution centers and sales teams, as well as approval of requests for tour feedback forms, changes in slot availability, and acceptance of tours.
  • Maintenance of accurate and up-to-date lead and tour data.
  • Monitoring of Tour Multi-Analysis reports under different sets of breakdowns to ensure data integrity.
  • Presentation of ideas for process improvements with the Supervisor and Manager.
  • Assistance with scheduling Manifest Coordinators and performing all duties of a Manifest Coordinator.
  • Conducting one-on-one training/meeting on a routine basis with new and current team members.

Requirements:

  • Professional customer service skills over the phone, E-mails, and Chat.
  • Ability to talk, read, and comprehend Japanese.
  • Moderate proficiency in Microsoft Word, Excel, and Outlook.
  • Moderate skills in working with multiple programs and screens.
  • Intermediate oral and written communication skill.
  • Strong organizational skills to manage multiple duties in a fast-paced work environment.

Salary:

$60,000 - $80,000 per year


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