Manager, International Operational Excellence, Japan

4日前

Japan - Tokyo - Minato - ku American Express

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

International Operational Excellence ("IOE") organization is responsible for supporting our international Issuing and our international Acquiring businesses across 27+ markets in ensuring a robust first line of defense, and in playing an active role in supporting the Business meet its growth objectives whilst demonstrating an effective control framework. 

Our organization helps our international businesses manage risk, respond to new regulation, and develop new products whilst creating and nurturing effective partnerships across multiple key stakeholders across the organization.  The organization also leads an enterprise-wide International Financial Crimes Transformation program and an international first line privacy function designed to strengthen our enterprise-wide controls around privacy and information protection.

Job Responsibilities

This role will report to the Director, International Operational Excellence, based in Tokyo, Japan.  The main responsibility of this position is to support the overall implementation and execution of business compliance, risk control and governance activities/programs for the Japan market.

This position will be a trusted advisor supporting the business on managing risk; ensuring strong control focus is integrated into day to day operations; local legal entities operational risk processes are appropriately managed; ensuring issues and risks are managed fast and effectively with root causes identified and addressed; and in supporting business initiatives to enable strong business growth in the market.  Coverage of the roles and responsibilities include the following:

  • Drive risk assessments for new products and capabilities, work with business to ensure risk mitigation and controls in place for anticipated risks and monitor through post implementation
  • Support in Process Risk Self-Assessment (PRSA) and Business Self Testing (BST) to ensure they are carried out in a timely manner with appropriate alignments
  • Support robust AXP Audit program management, driving strong business engagement, and prompt accurate responses to validate findings, ensuring any Management Action Plans (MAPs) have achievable and sustainable action plans
  •  Partner with business and support the Issues Management process by ensuring appropriate action plans are in place, progress is made against milestones, and controls are enhanced to prevent issue reoccurrence
  • Facilitate implementation of Regulatory Change Management applicable to the market through partnership with Compliance, General Counsel's Organization, and business
  • Review marketing campaign to ensure offers in line with AXP policies and controls in place for anticipated risks
  • Facilitate sound legal entity governance, including coordination of market risk committee, and ensure governance framework adopted across the market is aligned with AXP Governance Standards and meets external regulatory requirements
  • Lead and support the education and awareness of employees regarding operational risk management and internal control matters
  • Develop and maintain strong working relationships with the business teams and critical stakeholders in the market and across the organization
  • Guide and support business in identifying process deficiencies, controls weaknesses and provide recommendations on solutions to best mitigate them

    • Qualifications

  • Experience in Operational Risk, Compliance, Internal Control, Information Security, or a related risk and control area, ideally in more than one of these disciplines.
  • Demonstrate excellent interpersonal skills including collaborating and influencing abilities with proven ability to operate successfully across matrix organization and without direct authority
  • Exceptional communication skills and demonstrated experience effectively across all levels and working with senior leaders
  • Ability to build relationships, influence decisions, and partner with stakeholders to deliver on shared objectives
  • Ability to provide practical thinking and solutions to issues and risks
  • Strong project and process management skills; Proven ability to handle multiple priorities simultaneously as well as frequent ad-hoc requests
  • An open and growth mindset with nimble learning agility to identify and drive new thinking
  • Fluency in English and Japanese
  • In-depth knowledge of Japan market business and processes preferred

    • We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    • Competitive base salaries 
    • Bonus incentives 
    • Support for financial-well-being and retirement 
    • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
    • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
    • Generous paid parental leave policies (depending on your location) 
    • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
    • Free and confidential counseling support through our Healthy Minds program 
    • Career development and training opportunities

      • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    • Manager, International Operational Excellence, Japan

      4日前

      Japan - Tokyo - Minato - ku American Express ￥5,000,000 - ￥10,000,000 per year

      You'll lead the way and be part of a global community of colleagues with an unwavering commitment to back our customers, communities and each other. · ...

    • Japan Operation Manager

      1週間前

      Japan ORA Group ￥2,000,000 - ￥2,800,000 per year

      We are looking for an incredibly structured thinker with a relentless focus on understanding the why forming testable hypotheses and using data to drive decisions. · ...

    • Intern, Global Cash Management Japan

      2ヶ月前

      Tokyo ING Part time￥900,000 - ￥1,200,000 per year

      The intern will play a key role in assisting the coverage organization to manage and develop productive relationships with our target clients and make sure that we are able to meet our regulatory compliance requirements in terms of Know Your Customer (KYC). The role will also pro ...

    • PR Manager, Japan International Stores

      2週間前

      Tokyo Amazon ￥120,000 - ￥180,000 per year

      +Job summary · Amazon is seeking a self-motivated, highly organised and creative communications professional to join the Amazon team in Japan.+ · +Lead day-to-day contact and relationship building with key reporters for the business area. · Create and deliver social media focused ...

    • Sales Operations Manager, Japan

      2ヶ月前

      Tokyo Schrödinger Full time￥4,000,000 - ￥8,000,000 per year

      We're seeking a Sales Operations Manager to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods. · Lead the Japan Sales Enablement team in designing and improving sales process ...

    • Operational Safety Manager, Japan

      1週間前

      Japan Wayve ￥1,000,000 - ￥1,200,000 per year

      As Operational Safety Manager – Japan, you will play a pivotal role in establishing and maintaining the safety framework for Wayve's expanding  operations in a new country. This is a unique opportunity to shape safety culture, processes, and compliance from the ground up. · ...

    • Safety Operations Manager, Japan Safety

      1ヶ月前

      Roppongi, Tokyo Uber ￥104,000 - ￥130,878 per year

      Safety is a critical topic that resonates everywhere Uber operates. Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader in safety. We know that safety neve ...

    • Manager/Associate Manager, Operations, Japan

      1ヶ月前

      Tokyo Prudential Financial ￥6 - ￥8 per year

      We are looking for a motivated and bright individual to fulfill a unique opportunity within our dynamic environment. · This is a good opportunity to make a big impact in our organization, · so if this sounds exciting, then Operations & Reporting at PGIM Japan might be the place. ...

    • PR Manager, Japan International Stores

      2週間前

      Tokyo Amazon Full time￥900,000 - ￥1,200,000 per year

      Amazon is seeking a self-motivated communications professional to join the team in Japan. The individual will be based in Tokyo and develop local Communications and PR campaigns. · The successful candidate will have experience in Communications and PR with a proven track record o ...

    • PR Manager, Japan International Stores

      2週間前

      Tokyo Amazon ￥18,000,000 - ￥25,000,000 per year

      Amazon is seeking a self-motivated communications professional to join the team in Japan. · ...

    • Sales Training Manager, Customer Excellence, Japan

      5日前

      Japan BeiGene

      The Sales Training Manager plays a crucial role in supporting employee education and skill enhancement contributing to the overall growth and development of the company.This position is responsible for planning and implementing effective sales training with a long-term perspectiv ...

    • Sales Operations Manager, Japan

      2ヶ月前

      Greater Tokyo Area Schrödinger ￥4,000,000 - ￥8,000,000 per year

      We're seeking a Sales Operations Manager to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods. · Lead the Japan Sales Enablement team in designing and improving sales process ...

    • Sales Operations Manager, Japan

      1週間前

      Japan, Tokyo Dataiku

      Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents providing no-, low-, and full-code capabilities Dataiku meets teams where they are today allowing them to begin ...

    • Associate Event Coordination Manager, Customer Excellence, Japan

      5日前

      Japan BeiGene

      The Associate Event Coordination Manager plays a crucial role in executing commercial activities through events, contributing to the overall growth and development of the company. · This role ensures the smooth and high-quality implementation of events planned by headquarters in ...

    • Japan Custody Client Facing Operations Manager

      5日前

      Japan JPMorganChase

      This is a unique opportunity to join our Securities Services Operations team where we deliver investor solutions that help clients protect their portfolios and optimize their efficiency. · ...

    • ICTR-Japan Clinical Operation Project Manager

      1ヶ月前

      Tokyo Servier ￥120,000 - ￥180,000 per year

      For studies, ensure the set up and the progress of the clinical studies under responsibility, in accordance with local regulations, Good Clinical Practices, internal procedures, technical protocols. · Support the Japanese development strategy to the Core Team/Asset Team · Conduct ...

    • Senior Manager, Program Management Office, Japan Operations

      2週間前

      Tokyo Amazon ￥6,000,000 - ￥12,000,000 per year

      +Job summary · AMZL ACES seeks a Senior Manager to spearhead transformation initiatives across last-mile operations. · +ResponsibilitiesLead AMZL ACES PMO team. · Mange strategic planning processes. · Partner with global teams. · ...

    • Shop - Strategy Operations PMO Manager - Japan

      4週間前

      Tokyo TikTok ￥12,000,000 - ￥18,000,000 per year

      We are looking for passionate and talented people to join our product and operations team, · Understand the commerce growth history in global markets. · Establish and lead the Business Strategy and Operations team. · ...

    • Shop - Strategy Operations Senior Manager - Japan

      2ヶ月前

      Tokyo TikTok ￥120,000 - ￥240,000 per year

      We are looking for a passionate and talented Strategy Operations Senior Manager to join our product and operations team. The successful candidate will be responsible for driving business growth and efficiency, and will have the opportunity to work on a wide range of projects and ...

    • Alibaba Holding-Senior Manager, International Government Affairs-Japan

      2ヶ月前

      Tokyo Alibaba Group ￥5,000,000 - ￥10,000,000 per year

      The Senior Manager, Government Affairs will report directly to the Vice President and Head of International Government Affairs for Alibaba. This newly created role will be based in Tokyo, Japan. The successful candidate will manage regulatory and political matters in Japan in are ...

    • Public Policy Manager, Japan, International Public Policy team

      1ヶ月前

      Tokyo Amazon ￥10,000,000 - ￥20,000,000 per year

      Join Amazon's International Public Policy team - a dynamic group of highly talented and experienced professionals who collaborate closely with business counterparts to advance Amazon's global public policy objectives. · Lead high-impact advocacy campaigns in Japan, primarily focu ...