Assistant IT Manager

4日前

Chiyoda City Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World's 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

About the role
Four Seasons at Marunouchi is looking for an Assistant IT Manager, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests.

What you will do

  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Provide administration services, to include; contribution to technology capital and operating budgets.
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
  • Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
  • Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
  • Assist in the co-ordination of new acquisitions and major projects as required.
  • Participate in property-level, corporate-initiated technology implementations.
  • Good knowledge and support for Desktop OS and applications including patches.
  • Provide direct guest support and quality support to function rooms and conference services.
  • Administer Microsoft tools, connection to global VPN and other communication tools.
  • Assist in the process of systems backup and recovery procedures.
  • Assist in management of third-party vendors.
  • Provide 24 / 7 support for mission critical systems.
  • Assist at network support and security of Hotel network, Active Directory maintenance,
  • Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
  • Basic knowledge of server virtualization
  • Basic knowledge and understanding of cyber securities
  • Perform any additional duties as assigned by the Finance Business Manager.

    • What you bring

  • Technical background, MCSE or strong networking skills.
  • Prior education and/or experience supporting complex networks.
  • Four Seasons IT core standards and key controls.
  • Good knowledge of the Four Seasons policies and procedures.
  • Knowledge of basic accounting principles.


    • What we offer:

    • Competitive Salary, wages, and a comprehensive benefits package

    • Excellent Training and Development opportunities

    • Complimentary Accommodation at other Four Seasons Hotels and Resort

    • Complimentary Dry Cleaning for Employee Uniforms

    • Complimentary Employee Meals

    • Discounts on dining at Four Seasons Hotels

    Schedule & Hours:


    • Full time

    (early mornings, days, evenings, overnights, or weekends.)

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