With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
This role is responsible for the analysis and execution of the key performance metrics (KPIs), standardized reporting, adhoc reports that support leadership by providing timely information and answers to key business questions needed to drive the business forward.
More specifically this Data Analyst role, will be responsible for:
- Utilizing the big data environment to track/monitor/analyze business metrics/results (e.g. Acquisition result, Attrition, Spend) on a daily, weekly basis, and closely communicate with the Japan Marketing team, which includes Acquisition team, Internal Acquisition Team, Spend Engagement team to identify new opportunities and any major variances.
- Execute and Update the standardized monthly reporting on Billing, Customer Portfolio, New Accounts Performance, Attrition, Membership Rewards, Lending related reporting. This includes continuously improvement of the process efficiency and automation.
- Responsible for Adhoc jobs which include data processing, campaign effectiveness tracking, portfolio analysis, growth opportunity analysis to support business planning, decisioning and execution process.
Minimum Qualifications
- 3+ years of experience and knowledge of SQL plus big data programming experience such as Python, Big Query, Hive
- 1-3 years of experience and knowledge of statistics and experience using statistical packages and Visualization tool for analyzing large datasets (Tableau, Power BI etc)
- Ability to meet deadlines and prioritize deliverables
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information into details and accuracy.
- Strong interpersonal skills with the ability to work independently and yet a good team player.
- Both Japanese (business level), English (basic level) language skills required.
Preferred Qualifications
- Experience of building statistical model and reporting automation is a plus
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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