Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
Job Summary:
We are seeking a bilingual with strong Level 2 support expertise in Java and AWS Cloud to join our Open Systems Application Management Services team under the Managed Services model, 4 to 5 years of experience in Insurance domain would be a must. The ideal candidate will be responsible for ensuring the operational stability and performance of cloud-based applications, while effectively collaborating with Japanese-speaking stakeholders.
Key Responsibilities:
- Provide L2 support for Java-based applications hosted on AWS Cloud.
- Monitor application health, respond to incidents, and resolve service requests within defined SLAs.
- Perform root cause analysis and implement corrective and preventive actions.
- Collaborate with Japanese-speaking clients and internal teams to troubleshoot and enhance application performance.
- Participate in change management, release coordination, and deployment activities.
- Maintain support documentation, operational runbooks, and knowledge base articles.
- Ensure compliance with security, audit, and operational standards.
Required Skills & Experience:
Technical Skills:
- Proficiency in Java and related frameworks.
- Hands-on experience with AWS services (EC2, Lambda, S3, CloudWatch, etc.).
- Familiarity with monitoring tools, ticketing systems, and incident management processes.
Language Skills:
- Japanese language proficiency at JLPT N4/N3+ level.
- Ability to communicate effectively with Japanese clients and multicultural teams.
Support Skills:
- Strong troubleshooting and analytical abilities.
- Experience in production support environments.
- Ability to prioritize and manage multiple tasks effectively.
Preferred Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field.
- AWS certification (Associate or Professional level) is a plus.
- Experience in ITIL-based support environments.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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