The Services Support will work directly with customers and internal departments to meet the service needs for the product line.
The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality.
Main Responsibilities & TasksInterface with end users and the field service organization and communicate all requests, requirements and issues to the internal organization
Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit
Create service orders, update status, process parts orders, service invoicing and creation of service center notifications
Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed
Review and report on engineer inventory levels
Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing
Qualification & Skills
High school diploma required, academic degree in business or similar is preferred
Minimum 2 years of work experience in a customer service role
Strong written and oral communication along with ability to deal effectively with customers in a professional manner
Strong ability to multi-task
Experience with field service organizations preferred
SAP experience preferred
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
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