*Job Description:
Business Overview*
Mission

Rakuten Group's basic management philosophy is to "empower people and society through innovation." We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services such as online banking, and media services and professional sports, to more than 100 million customers in Japan alone (more than 1 billion globally), covering a wide range of people's life scenes. At the same time, we are building a strong business model based on the "Rakuten Ecosystem" that organically links customers and various services.

As a member of the Rakuten Group's FinTech Group Company, we at Rakuten Payment, Inc. are developing businesses centered on settlement services such as Rakuten Pay, Rakuten Edy, and Point Partner Business, as well as marketing solutions.

"With the power of technology, we aim to create a world where anyone can enjoy the same value no matter where they are."

As the digital sphere of society rapidly expands, we want to connect the Internet and the real world more seamlessly, so that everyone can use technology to lead a safe, secure, and more comfortable daily life. In order to achieve such a society, we would like to face the various problems that people are facing and move forward together to the next stage.

*Department Overview*
Features and Strengths

With the strength of the Rakuten Point market, which has surpassed 3 trillion yen in total issuance, we are building the "Rakuten Economic Circle" through service collaboration with Rakuten Group companies and the introduction of cashless settlement services in real stores, which are growing at an accelerated pace. Our settlement services can be used at approximately 5 million online and offline locations, including supermarkets, convenience stores, and shopping malls nationwide, as well as at approximately 1 million locations where traffic-related e-money can be used, and the number of locations where this service can be used is continuing to expand.

In recent years, the cashless payment market has rapidly expanded worldwide, and our service "Rakuten Pay" has also been growing its performance domestically. Consequently, the importance of the digital infrastructure as a mission-critical payment platform, including its public utility, sophistication, and convenience, has been increasing day by day. This necessitates the establishment of a dynamic multi-cloud environment and the assurance of stable operation across these services.

Rakuten Pay Service Operations Group has the mission that " 'pursuing' Rakuten Pay that can be used 'Atari-mae'-ly"

*Position:
Why We Hire*
Along with the growth of our business, the scope of Rakuten Pay's service operations are expanding, and we are looking for new members to join our team. By taking charge of service operation that handles a large amount of traffic, from the Rakuten Pay app to the payment platform to linking with external services, you will have the opportunity to cultivate rare operation skills and knowledge of payment infrastructures and the ability to ensure stable operation of service.

Position Details
Job Description
In order to ensure the stable operations of Rakuten Pay services, so that users and merchants can utilize our services with safety and confidence, we will ask you to work as a system engineer, conducting service operation and identifying improvements for service operation and maintenance. Service operation includes the necessary tasks to maintain service, such as service monitoring, trouble investigation and management, and regular operation. In order to carry out these operations, it is necessary to collaborate with other departments, such as those in charge of backend and mobile development and other service operations. As such this position requires a high level of communication skills.

While maintenance and operations may sound simple, Rakuten Pay's users, affiliated stores, and services continue to expand on a daily basis, and as such constant improvement to our platform is necessary to ensure a smooth continuity of high-level service. Many of our members come from abroad, so you will have the chance to improve your English communication skills as well.

Responsibilities
Management of service operations:

• Arrange, negotiate each operation tasks from internals / externals (incl. resource managements)
• Promotes activities for troubleshooting and improvement activities

Improvements Of Service Operation Tasks:

• Make a plan and Promotion and Managements for improvements for service availability and mandatory task for service continuity
• Discover issues, includes not only tangible but also potential, on our services and improvement activities
• On-call night duty required (approximately once a week)
• This is a potential Engineering Leader position for the Service Operations Group.

*What You Can Experience*
Supporting the production environment of Rakuten Pay

Through gaining insights as part of societal infrastructure and engaging in activities to ensure stable service operations, you can develop rare operational skills.

Rewarding tasks through service operations

By understanding actual behaviors and working on improvements, you can contribute to enhancing service quality.

Modern architecture

You will work with modern architecture utilizing cloud-native technologies and Kubernetes (k8s).

Collaboration with a global team.

You will collaborate with international members, including those in India, and work from a global perspective.

Stakeholders

• Backend and mobile development teams
• Development and operations members at overseas locations (India)
• Maintenance and operations staff of other services
• Customer support
• Planning department
• Operations department
• Sales department

Work Environment

The average age across the group is in the mid-30s, with approximately 50 members.

More than 90% joined as a mid-carrier.

6 nationalities in members.

Some members in Rakuten India.

In Japan members, Many of them come from system vendors or user companies of web services that experienced any of from design to operation phases.

In India members , Many of them come from web services or new grads in Rakuten.

*Mandatory Qualifications:*

• 3+ years system maintenance and operation experience
• 3+ years experience developing backend applications
• Team Leading experience (including project leading )

*Desired Qualifications:*

• Experience with mission-critical services
• Experience in developing and operating services with large-scale users
• Experiences of BtoB services
• Fintech domain knowledge (especially electronic payment services)
• Experience using Atlassian collaboration tools (JIRA, Confluence, etc.)
• RDBMS, App Server knowledge and experience
• Experience in improving operational efficiency
• Experience in trouble shooting / managing improvements

Additional information on Location
NBF Shinagawa Tower

*Additional Information On Secondment*
This position will be hired by Rakuten Group, Inc. and seconded to Rakuten Payment, Inc.

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*Languages:*
English (Overall - 2 - Intermediate), Japanese (Overall - 3 - Advanced)