仕事内容
(雇入れ直後)
【職務概要・趣旨】
国内の第一生命グループ会社(第一生命・第一フロンティア生命・ネオファースト生命・アイペット損保・ベネフィットワン)のCX向上、およびグループ顧客ロイヤル化に向けた調査・分析・戦略企画担当
【具体的な職務内容】
- 第一生命グループ顧客ロイヤル化に向けた戦略企画
- グループ各社のシナジー創出に向けた戦略企画・遂行
- グループ各社の顧客調査、及びグループ顧客データ分析基盤を活用した分析
(変更の範囲)
企画立案・折衝調整・コンサルティング・事務・管理等の業務全般
応募要件
【必須(MUST)】
・事業企画・ビジネス企画、サービス・商品企画、お客さま接点業務の変革・改善企画などの業務経験(3年以上)
・PCを用いた基礎的な分析、資料作成スキル(Power Point、EXCEL等)
【歓迎(WANT)】
・生命保険業界/損害保険業界/福利厚生業界に関する知見や業務経験
・CX/DX企画関連業務(特に、データマネジメント、顧客データ分析、顧客調査などによる顧客理解等)の業務経験
・顧客データ分析では、以下の経験/スキルがある方は、金融業界未経験も歓迎
-Power BI等の分析ツールを駆使したビジュアライズの経験
-機械学習などを用いた高度な分析の経験
-SQL、Pythonなどのコード作成経験
求める人物像
- 自ら計画を立てて、推進力をもって実行に移せる人財
- 高い成長意欲を持ってこれまでの経験を活かしながら積極的に行動できる人財
- 社内外の関係者と円滑にコミュニケーションし課題解決に繋げることができる人財
- 常に環境変化を捉えゼロベース・お客さまの立場に立った視点で「あるべき姿」を考え、実現に向けて柔軟な行動ができる人財
期待される目標・ミッション
第一生命グループとして、お客さまとの接点(リアル・デジタル)を通じて最適なCXを提供することでグループ顧客ロイヤリティを高め事業成長に貢献すること。
職種 / 募集ポジション
CX推進グループ担当/国内カスタマーエクスペリエンス・データ分析担当(カスタマーエクスペリエンスユニット CX推進グループ)
雇用形態
正社員
契約期間
期間の定め無し(試用期間無)
※2026年4月以降に入社した場合は、入社日から3カ月間を試用期間とする。
(最大6か月までの延長有)
給与
応相談
勤務地
東京都千代田区有楽町1-13-1 第一生命日比谷ファースト
(変更の範囲)
基幹総合職G型:国内および海外の事業所(本社・支社・グループ会社)
※転居を伴う転勤がございます
基幹総合職R型および基幹業務職A型:自宅から通える範囲の事業所
※原則として転居を伴う転勤はございません
勤務時間
9:00~17:00 (所定労働時間:7時間0分)
フレックスタイム制(コアタイム 10:00~15:00)
休憩時間:60分(12:00~13:00)
時間外労働有無:有
休日
完全週休2日制(土日祝日)
年間有給休暇20日(初年度18日/入社初年度は入社日に応じて付与)
年間休日120日以上
特別公休、特別休暇、公傷休暇、通勤災害休暇、傷病特別休暇、療養休暇、産前産後休暇、マタニティ休暇、チャイルドサポート休暇、介護サポート休暇、QOL向上休暇、エフ休暇
福利厚生
通勤手当、退職金制度(退職一時金、確定給付年金、確定拠出年金、ライフプラン手当)、J-ESOP、持株会、株式報酬制度、借り上げ社宅制度、育児サービス経費補助、ベネフィット・ステーション
加入保険
健康保険、厚生年金保険、雇用保険、労災保険
受動喫煙対策
屋内原則禁煙(喫煙専用室あり)
教育制度・資格補助
階層別能力開発研修、選抜(推薦)型研修、選抜社外研修、異業種交流研修、Myキャリア(公募制職務選択)制度
海外留学、国内留学(大学院へのMBA留学等)
その他
保養所:提携保養所、各種提携施設
諸制度:育児休業制度、介護休業制度、育児・介護のための短時間勤務制度
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