我々LMDXはAmazonのラストワンマイルの配送品質の改善活動をリードしています。一例として、お届け予定日以内の配達率や再配達率などを重要な指標としています。日々新規イニシアチブのローンチや配送ステーションの開設がある中で日本全国の配送ステーションを対象に改善活動を進めてゆくために、我々は拠点固有の課題とビジネス全体への影響を考慮した上での適切な優先順位づけやデータドリブンな意思決定を何よりも重視しています。
このポジションのミッションは、アサインされた担当リージョン (関東・関西等の粒度を想定) のオペレーション・エクセレンス確立と品質指標の改善になります。誰もが標準作業を当たり前に行える状態が最高の品質に繋がります。これらを実現するのは簡単なことではありません。しかし、あなたがチームに加わった際は課題のチャレンジングさやビジネスインパクトの大きさにワクワクしていただけると考えています。このポジションでは、担当リージョンの現場責任者との密な連携に必要なコミュニケーション能力、現場の状況を数値化し課題を発見するための分析力、提案する施策をスムーズに実行に移すために必要なロジカルな説明力、ビジネスレベルの日本語・英語力が求められます。配送ステーション毎に異なる課題に向き合う必要があるため、現場主義であることも期待されます。
Last Mile Delivery Experience (LMDX) team is looking for a program managers who are responsible for improving delivery quality by proposing scalable improvement measures through complex and large-scale data analysis and close collaboration with operations.
As new initiatives are launched and new delivery stations are being established every day, in order to proceed with improvement activities for delivery stations all over Japan, we place the utmost importance on appropriate prioritization and data-driven decision-making after considering issues specific to the site and the impact on the overall business.
The mission of this position is to establish operational excellence and improve quality indicators in the assigned regions of responsibility (e.g., Kanto, Kansai).
However, we believe that when you join the team, you will be excited by the challenging nature of the issues and the magnitude of the business impact.
This position requires communication skills necessary for close cooperation with site managers in the region in charge, analytical ability to quantify site conditions and discover issues, logical explanation skills necessary to smoothly get alignments on proposed measures, and business-level Japanese/English proficiency.
Since it is necessary to face different issues at each delivery station, it is also expected that you have a true hands-on approach.
More Information・Department:
Last Mile(AMZL)
・Job:
Program / Project Management
・Location:
Tokyo Office
Key job responsibilities
・品質指標の分析および分析結果に関するレポート送付 (日別/週別)
・ 担当リージョンの現場責任者とのBusiness Reviewのファシリテーション(毎週)
・ 配送ステーションおよび配送エリアの視察 (1~3 [日/週])
・ 改善アクションの提案・進行中アクションの状況のフォローおよび追加施策の検討
・ LMDX主導のプロジェクトの担当Regionへの展開サポート
・ 新規品質指標やDashboardの導入検討
・ 改善提案書の作成
・ 他Team主導Projectへの参画
・ 進行プロジェクトの進捗報告・必要な際のエスカレーションやサポートの依頼
・Analysis of quality indicators and reports on analysis results (daily/weekly)
・Facilitating business reviews with site managers in the responsible region (weekly)
・Inspection of delivery stations and delivery areas (1-3 days/week)
・Proposals for improvement actions
・Follow-up on the status of ongoing actions and consideration of additional measures
・ Deployment support for LMDX-led projects to regions in charge
・Consider introducing new quality indicators and dashboards
・Preparation of improvement proposals
・Participation in projects led by other teams
・Progress reports on ongoing projects
・Requests for escalations and support when necessary
A day in the life
LMDXチームでは毎朝前日の主要な品質指標を確認するDaily Business Review (DBR) を行っています。こちらの会議の前に担当リージョンの状況を確認するところから一日が始まります。DBR以外ではWeekly Business Review (WBR), Team Meetingや担当リージョンに関係するProjectの定例会などの定期的な会議が5~8[回/週] ほど予定され、それ以外の時間は各Program Managerの裁量に任されます。現場の課題を実際に現地に赴いて発見したり、現場の責任者とFace to Faceで重要な会議を行うのを目的に担当リージョン内の配送ステーションへの出張も週1~3回程ある想定です。
LMDX Team conducts Daily Business Reviews (DBR) to check the previous day's key quality indicators. The day starts by checking the status of the region you are in charge of.
Other than DBR, regular meetings such as weekly business reviews (WBR), team meetings, and regular meetings of projects related to the region in charge are scheduled about 5 to 8 times/week, and the rest of the time is left to the discretion of each program manager.
It is assumed that there will also be business trips to delivery stations within the region in charge about 1 to 3 times a week for the purpose of discovering issues and meet with those responsible for the site.
Basic Qualifications:
- Bachelor's degree
- 3+ years of program or project management experience
- Experience using data and metrics to drive improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Business level of English and Japanese
- プログラムマネジメントまたはプロジェクトマネジメントの経験 3年以上
- データやメトリクスを活用して改善を促した経験
- 中級レベルのExcelに関する知識(例:ピボットテーブルとチャート)
- ビジネスレベルの英語と日本語
Preferred Qualifications:
- Experience of Six Sigma/ Lean analytical techniques
- Experience working cross functionally with nontech teams
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Excited about working in a diverse group and contributing to an inclusive culture
- Six Sigma/Lean analyticalの経験
- Crossfunctionalチームと部門を超えて仕事をした経験
- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.-
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