Job Description:
About Organization
The OSS & Automation Department at Rakuten Mobile Inc. plays a critical role in the company's innovative and disruptive approach to telecommunications.
Given Rakuten Mobile's unique position as the world's first fully virtualized, cloud-native mobile network, the OSS (Operations Support Systems) and Automation functions are foundational to its entire operational model.
The primary mission of this department is to design, develop, implement, and operate the systems and processes that enable the efficient and automated management of Rakuten Mobile's entire network lifecycle, from planning and deployment to monitoring, troubleshooting, and optimization.
This role is paramount for leading the operations of our cloud-native, fully containerized AI-Assisted OSS platform for telecom networks.It requires deep expertise in telecom operations, OSS, FCAPS, lifecycle management (LCM), incident management, and observability platforms running on Kubernetes-based private clouds.
The position involves leading OSS & Operations strategy and execution for telecom network operations in a private cloud-native environment, managing OSS platforms delivering FCAPS, observability, inventory, LCM, and incident management across mobile networks.
Job Duties
As Lead of OSS & Operations Governance, the ideal candidate will have strong experience in OSS operations, network automation, DevOps, and SRE practices, along with the ability to manage vendors, software platforms, and cross-functional engineering teams to deliver reliable, automated, and resilient telecom operations at scale.
Key duties include:
Strategy & Leadership:
Lead OSS & Operations strategy and execution for telecom network operations in a private cloud-native environment. Build and mentor a high-performing OSS & Operations team.
Platform Management:
Manage OSS platforms delivering FCAPS, observability, inventory, LCM, and incident management across mobile networks.
Operational Governance:
Oversee incident, problem, and change management, ensuring SLA compliance and operational excellence. Lead incident/crisis management processes, minimizing downtime and ensuring fast recovery.
Automation &
SRE:
Drive automation, lifecycle management, and self-healing capabilities across OSS and network functions. Implement SRE and DevOps practices for continuous improvement and operational reliability.
Observability:
Govern and enhance observability platforms for proactive monitoring and fault prevention.
Collaboration & Integration:
Collaborate with telecom engineering teams (RAN, Core, Transport) to ensure seamless integration with OSS.
Vendor Management:
Manage vendor relationships and ensure delivery of best-in-class OSS solutions.
Compliance:
Ensure compliance with telecom operational standards, regulatory requirements, and security policies.
Minimum Qualifications
Experience: 12+ years of experience in Telecom OSS Operations with leadership responsibilities.
OSS Expertise:
Strong expertise in OSS architecture, FCAPS, LCM, and observability platforms. Proven experience running OSS on private, cloud-native Kubernetes platforms.
Hands-on Understanding:
Telecom Domains:
Experience in telecom domains (Mobile Core, RAN, Transport, Network Services).
Technical Knowledge:
Strong knowledge of containerized software architectures, APIs, and microservices.
Vendor Management:
Track record of vendor and technology partner management.
Leadership & Communication:
Excellent leadership, communication, and decision-making skills.
Language:
Fluent in English (Japanese: Optional).
Preferred Qualifications
Experience leading OSS transformation for cloud-native 4G/5G networks.
Knowledge of Open RAN/Transport and disaggregated network operations.
Familiarity with AI/ML-driven network operations and predictive automation.
Certifications in Kubernetes, DevOps, or SRE are a plus.
Languages:
English (総合 - - 流暢)
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