As a senior and experienced Client Service professional you will:

Take on lead CS responsibility for select clients (including some of our most strategic Insurance, Asset Manager and Asset Owner clients) and effectively manage and be an active part of a dynamic team in an important growth area for SS Japan

You :

MUST be very strong on all operational aspects of offshore funds from onboarding to liquidation, custody, fund accounting, TA, Trustee, etc.

And must be highly organized, strong manager or people and willing and able to mentor and develop staff. Will heavily interact with clients and must have excellent CS skills and experience.
Effectively and transparently manage process and staff to track and resolve client queries and challenges touching full range of services and topics such as
payment status monitoring,
transactions
distribution and liquidation coordination
technology, system queries, password resets and access requests for State Street application(e.g. )
change requests, regulatory requirements, systems issues capability, process improvements/risk and other initiatives
proactively self-serve to research and answer client queries in timely manner, reaching out where necessary across SS teams globally (almost always in English to achieve great outcomes for client
access requests and State Street application ) related queries,
Will effectively resolve and track issues ,
Will support internal data metric gathering and analysis, and working effectively with global internal State Street groups for resolution.
Own creating improved controls and processes, workflows and efficiency for the group
Handle high-level, strategic Client Communications
Coordinate KPI Service Review cycle including the relevant document preparation at hands on level.
Support Relationship Managers internal and external governance, service and revenue opportunities, and providing internal management reporting related to clients.
The position's ultimate goal via the above bulleted activities is to win and maintain high Client's satisfaction.

Must always demonstrate adherence to our risk and compliance culture and demonstrate highest integrity in servicing our clients and earning our clients' trust everyday.

Must be a natural and willing leader and a strong TEAM player, mentoring and fostering understanding, career development, education and training of staff

Required

Education & Preferred Qualifications

Working knowledge on fund administration services, either offshore or domestic
Familiar with multiple domiciled offshore (e.g., Cayman, Lux) funds and fund documents. (Prospectus, Investment Agreement, Trust Deed, Custody Agreement, Administration Agreements)
Experienced manager of clients and staff
Highly organized, driven and able to work independently to drive change and excellent outcomes for clients
Experience working as client service or operation with large financial institutions
Strong communication skill both in English and Japanese
Strong interpersonal and cross-cultural skill
Able to work as a team player effectively across cultures and global locations
Literacy in finance and investment product (especially, investment trust)
Strong motivation to study new business area

Preferred

Knowledge of State Street products, systems, and their applications [applicable only to internal hire]
Degree in Finance/ Business/ Law or related discipline

Experience

5-10 years+ in Financial Services Industry (Asset Manager, Outsourcing Provider, Trustee, Security company, or Global Custodian (Preferred)
1-5 years+ in Client Service or similar position in any of the following category of investment services
Global Custodian
Japanese Trust bank
Investment Trust Management Company
Bachelor/ Graduates from University (Preferred)
Strong English skills (at least TOEIC 800 or up equivalent level) (Strongly Preferred)
Strong (Native Level) Japanese language skills

These Skills Will Help You Succeed In This Role

Exceptionally Strong organization skills.

Person who can create organization and improved efficiency via improved procedures, workflows and processes and can effectively manage clients and client expectations.

Strong project management skills.
Knowledge and experience of Offshore Funds, Asset Manager's, Outsourcing Provider's, Japanese Trustee's, or Global Custodian's operations
Verbal and writing/ reading communication in both Japanese and English skills .
Strong problem solving skills
Strong inter-personal and communications skills - able to effectively interact with clients (for both good and difficult messages)
Strong client communication skills

Effective at working across large global organizations to identify those with the knowledge/answers to quickly and effectively respond to client queries and issues.

Must be a team player
Must enjoy challenges and thrive on change
Can effectively handle ambiguity while meeting desired outcomes
Strong motivator
Great communications skills

Additional Requirements

Team Worker with flexibility and adaptability to any environmental changes.
Takes ownership of issues and seeing them to resolution on behalf of clients

Capability of working independently with timely escalation to / information sharing with/ consulting your line manager(s) in case of anything unusual occur/ may occur.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.

We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.

Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.

You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at


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