PURPOSE OF THE POSITION: Delivering a Smoke Free Future
Philip Morris is leading the transformation of our industry with Reduced Risk Products.
We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. The intent is to help every smoker to stop or switch to a less harmful alternative. This is our smoke free future mission. As we transform our industry, so we are transforming our business to be more consumer focused, innovative, forward leaning, and agile. The IT Analyst CRM acts as a tech lead in the Salesforce Marketing Cloud (including personalization) domain, and you will play a crucial role in our IT B2C Solution Delivery team, ensuring the successful implementation and optimization of our B2C CRM solution.
ACCOUNTABILITIES
- Understand and promote the IT Service delivery model, IT processes and IT portfolio of solutions.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.
- Lead the technical team in the design, development, and implementation of Salesforce Marketing Cloud solutions.
- Provide technical expertise and guidance on Salesforce Marketing Cloud (including Personalization) best practices and industry standards.
- Ensure the quality and performance of CRM/Personalization solutions through rigorous testing and validation.
- Apply relevant principles, practices, procedures and standards in order to achieve quality and compliance of solution and services.
- Stay updated with the latest Salesforce and SFMC features, releases, and trends.
- Drive collaboration and knowledge sharing with colleagues in IT and other functions, on matters such as applicable principles, practices, standards, procedures and guidelines, efficient use of tools and technologies.
REQUIREMENTS
- 5+ years of experience in Information Technology or Business function.
- Salesforce certifications (e.g., Salesforce Marketing Cloud Consultant, Salesforce Administrator)
- Experience in B2C digital marketing IT; B2C CRM solution implementation
- Experience with other Salesforce products and services.
- Proven experience with Salesforce, including hands-on experience with Salesforce Marketing Cloud (SFMC).
- Strong understanding of SFMC architecture, data models, and integration capabilities.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to learn and adapt to new technologies and platforms.
Education
- University degree in Computer Sciences / Information Systems
- University degree in Engineering / Business Administration with additional certificates, degrees or experience in IT.
JOIN A GLOBAL MARKET LEADER
PMI is the world's leading international tobacco company, with six of the world's top 15 international brands and products sold in more than 180 markets. In addition to the manufacture and sale of cigarettes, including the number one global cigarette brand, and other tobacco products, PMI is engaged in the development and commercialization of Reduced-Risk Products ("RRPs"). RRPs is the term we use to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. We have a range of RRPs in various stages of development, scientific assessment and commercialization. Because our RRPs do not burn tobacco, they produce far lower quantities of harmful and potentially harmful compounds than found in cigarette smoke. For more information, see and
PMJ is an Equal Opportunity Employer.
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