KOMOJU (by Degica) is Japan's leading cross-border payment gateway, powering payments for global brands like Steam and TikTok.
We help thousands of merchants expand into Japan, Asia and more with a seamless payments experience—through developer-friendly APIs and plug-ins for platforms like Shopify and Wix.
The Role
We're looking for a commercially minded Customer Success Manager who's excited to build strong relationships, maximize account value, and uncover new business opportunities within our growing merchant base.
You'll be a key driver of revenue growth through upsell, cross-sell, while also supporting the day-to-day success of our customers on the KOMOJU platform.
This is a great opportunity for someone who enjoys a hybrid of customer care and sales, and who thrives in a fast-paced, international environment.
Sales-oriented customer success: You'll be incentivized to grow your book of business, not just retain it
Global team:
Work in an international, bilingual environment with flexibility and autonomy
High-impact product: Support merchants that are expanding globally and rely on our tech to grow
What You'll Do
Manage a portfolio of SMB to large-sized merchant accounts as their trusted "KOMOJU" point of contact
Uncover and drive growth opportunities through cross-sell and upsell of new features, products (terminals, KOMOJU Card & more), services, and payment methods
Act as a strategic advisor by understanding merchant goals and aligning them with KOMOJU's offerings
Conduct regular check-ins to highlight performance insights, share updates, and support expansion
Partner cross-functionally with Sales & Marketing, Product, Support, and Engineering to deliver solutions and improve customer experience
Collaborate on campaign initiatives to drive feature adoption and revenue growth
Maintain accurate records in our CRM, including product usage, opportunities, and merchant feedback
Requirements
Requirements:
5+ years of experience in Customer Success, Account Management, or a related role within fintech, payments, SaaS, or IT
Proven ability to manage commercial relationships and drive account growth through upselling and cross-selling
Native-level Japanese and business-level or higher English communication skills
Strong analytical mindset with a data-driven approach to identifying and acting on growth opportunities
Proficient in CRM tools such as HubSpot or Salesforce
Self-starter with high ownership, able to thrive in a fast-paced, cross-functional, and remote-friendly environment
Benefits
福利厚生
年間業績評価に応じた昇給
プロフィットシェア(年2回支給実績あり)
リモートとオフィス勤務が両方可能なハイブリット体制
社会保険完備(関東ITソフトウェア健康保険組合加入)
健康診断
スポーツクラブ優待(IT健保)
保養所(IT健保)
語学研修(レッスン料1〜2万円/月を補助)
自己学習サポート(年間最大10万円)
多様なライフスタイルに対応する休暇ポリシー
職務レベル
シニアレベル
雇用形態
正社員
職務タイプ
その他
業種
ITサービス・ITコンサルティング
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