Customer Experience Coordinator

2週間前

Yokohama Bruker Employee

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit .

Responsibilities

The Cordinator Customer Experience is the face to our internal as well as external customers. They are:

  • Responsible for ensuring Customer Experience is the core focus from initial inquiry pre-qualification to order entry to cash communication.
  • Responsible to receive, track, pre-qualify all incoming inquiries from our internal and external customers.
  • Support Quotation and Order Entry teams in end to end communication (local language).
  • Support Sales and Service team with Tender inquiries. Pre-Qualify and triage of customer complaints.

    • The detailed responsibilities are but not limited to:

  • Monitor and pre-qualify all incoming inquiries
  • Open Salesforce cases/opportunities and set to appropriate person/department
  • Monitor tender websites and portals
  • Support Sales teams with tender submissions including collation of commercial documents
  • Support the Customer Experience & Commercial Operations team with end to end communication
  • Support customer training courses
  • Work closely with master data teams to ensure accurate data
  • Work closley with Front office and Order Entry Specialist Team
  • Every other tasks to improve effectiveness apply
  • Back up support for same functions noted within the job description for other regions
  • Maintain an excellent working knowledge of Bruker products
  • Other duties as may be defined which are broadly in line with the duties and objectives above.

    • Qualifications

    To be successful for this position, you will possess:

  • University diploma or equivalent required
  • Business Administration or relevant field
  • Experience in the the high technology life science field or NMR
  • Excellent written and verbal communication skills
  • Self-discipline and the ability to decide priorities in a rapidly changing commercial environment
  • Ability to work independently, as well as in a team
  • An outgoing and likeable personality with a high degree of personal integrity
  • A flexible attitude to working hours which are sometimes influenced by factors such as the need to complete the job
  • Problem solving capabilities
  • A very high standard of personal presentation.

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