Maersk Logistics % Services is part of A.P. Moller – Maersk, an integrated container logistics company working to connect and simplify its customers' supply chains. As the logistics partner of choice for major local and multinational companies, Maersk Logistics % Services offers a suite of integrated logistics and supply chain management services in the Fast Moving Consumer Goods, Food & Beverage, Footwear & Apparel and Retail sectors. Through its comprehensive distribution network in Asia, Maersk Logistics % Services collaborates closely with over 400 brand owners and retailers to provide tailor-made warehousing and transport management solutions. Through its global freight forwarding presence, Maersk Logistics % Services connects origins and destinations with flexibility, timeliness and responsiveness. Today, with the increasing importance of e-commerce and cross border trades, Maersk Logistics % Services provides a total omnichannel-fulfilment solution and operates major regional hubs and consolidation centres to optimise inventory flow and ensure quick response.
We are committed to put our customers' needs first. Global Markets are evolving fast, and we aim to connect, protect, and simplify our customers' supply chain in response to these changes. We are on an exciting journey to transform the flow of goods, data and materials that sustain people, businesses and economies the world over – driving our vision as a true global integrator.
Want to be part of our exciting growth journey? Join us in our Omnichannel-Fulfilment team as a Senior Supervisor / Supervisor for Account Management You'll play a vital part in our success, developing, designing, and implementing innovative warehouse solutions, which bring standardisation, visibility, and actionability to our customer's supply chains.
Job Scope:
Reporting to Manager - Account Management, the role holder's key accountability is to strengthen relationships with key customers, identify business opportunities, increase profitability, and accelerate growth for our company in Japan. Responsible for developing and implementing key account management strategy aligned with the overall corporate vision, strategy, and targets of different business streams. Build clients relationship by acting as the interface between operation teams.
Key responsibilities and accountabilities:
· Manage, retain and develop a portfolio of major accounts
· Develop sustainable customer relationships through Strategic Customer Relationship Management and Development
· Be the key contact point of strategic accounts
· Identify existing key accounts and seek opportunities to expand the business scope or develop regional leads for other countries
· Manage pipeline of opportunities to meet the sales goals.
· Provide feedback and market information on key accounts
· Lead market profiling and corporate customer/competitor research and analysis activities to understand and identify market opportunities and challenges Drive Continuous Process Improvement
· Work in alignment with company's business strategy and objectives
· Proactively anticipate customers' needs and provide corresponding solutions or proposal offerings.
· Analyze customer's requirements, identify root cause towards problems. Ensure the activities meet the company's requirements.
· Respond to corporate customer RFI, RFQ and Tenders.
· Develop effective pricing strategies to sustain profitable growth.
· Drive for results through effective stakeholder engagement at all levels.
· Ensure logistics execution activities comply with Service Level Agreement to support the expected substantial profitable growth of the business.
· Negotiate commercial terms that are both competitive and in line with company expectations
· Any other duties as assigned by the superior from time to time.
Job Requirements:
· Degree/Diploma in Business Management / Supply Chain / Logistics Management or other related disciplines
· Minimum 1 to 2 years of relevant working experience in Supply Chain
· Proficient in MS Office (MS Excel and MS PowerPoint, in particular)
· Good command of both spoken and written in English and Japanese
· Good knowledge on supply chain-related services, warehousing and distribution if preferable
· Able to work effectively and independently, in a fast-paced and dynamic environment
· Positive mindset, confident and able to contribute positively within a reputable growing group
· Effective communicator with strong interpersonal, communication and presentation skills
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