Job Opportunity: Program Manager (Network Operations)

Location
: Tokyo, Japan

Employment Type
: Full-time Employee

Experience
: 5+ years

Language Known:
Japanese, English

Role Overview

We are seeking a Bilingual Technical Program Manager to serve as the primary onsite liaison for a major global insurance client. In this role, you will oversee the delivery of Insight's
Managed Network Services
, ensuring the stability, reliability, and performance of the client's network infrastructure.

You will act as the bridge between the client's local Japanese business units and Insight's global 24/7 Network Operations Center (NOC). You must possess a strong understanding of networking technologies to effectively manage the scope of services, which includes routing, switching, security, and load balancing.

How to Apply:

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"Easy Apply"
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Key Responsibilities

Service Delivery & Operations Management

• Operational Oversight:
  Oversee the steady-state management of the client's networking infrastructure, ensuring 24x7 availability and stability.
• Incident & Event Management:
  Facilitate rapid response to network incidents, coordinating between the client and Insight's remote engineering teams to resolve connectivity and hardware issues.
• Scope Management:
  Ensure service delivery aligns strictly with the defined "Managed Network" scope, including the management of Routers, Switches, Firewalls, Wireless APs, and Load Balancers.
• Vendor & Carrier Liaison:
  Manage escalations with third-party carriers and technology vendors (e.g., Cisco, Palo Alto, Juniper) to resolve outages or hardware failures on behalf of the client.

Communication & Reporting

• Bilingual Coordination:
  Translate complex technical network issues and business requirements between Japanese-speaking client stakeholders and English-speaking global support teams.
• Performance Reporting:
  deliver regular reports regarding capacity planning, health checks, and network performance visibility to client leadership.
• ITIL Process Adherence:
  Ensure all service management processes (Incident, Problem, Change, and Service Requests) align with Insight's customized ITIL framework.

Technical Knowledge Requirements

While this is a Program Management role, familiarity with the following technologies is required to effectively manage the service:

• Routing & Switching:
  Cisco (Catalyst/Nexus), Meraki MS, Extreme, HPE/Aruba.
• Security/Firewalls:
  Cisco Firepower/ASA, Palo Alto (Panorama/Prisma), Fortinet, SonicWall.
• Load Balancing:
  F5, NetScaler.
• Wireless:
  Cisco, Meraki MR, Extreme, Juniper.
• Network Applications:
  Cisco ISE, Aruba ClearPass

Qualifications

• Experience:
  5+ years in IT Project Management or Service Delivery, specifically within
  Network Operations
  or Infrastructure Managed Services.
• Education:
  Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

Certifications:

• PMP or Prince2 certification preferred.
• ITIL Foundation certification (v3 or v4) highly desired.
• CCNA or Network+ level knowledge is a strong plus.

Why AVASO Technology?

• Join a
  dynamic and innovative team
  with a global presence.
• Opportunities for
  career growth
  and
  continuous learning
  .
• Competitive salary and
  benefits
  package.
• Work with
  cutting-edge technologies
  to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.